Madison Ave

3 weeks ago

New York, United States Rhone Full time

About the Company:

Founded in 2014, Rhone is a performance lifestyle brand dedicated
to championing mental fitness. Engineered for optimal style,
comfort, and performance, our clothing is designed to enhance
every aspect of the active individual's life. Led by brothers
Nate & Ben Checketts, Rhone is fueled by a clear vision:
positively impacting lives through a commitment to mental
fitness, inspiring community, and crafting performance-driven
products. Rhone's purpose is straightforward yet impactful: to
inspire those who challenge themselves in their relentless
pursuit of progress. In addition to a robust E-commerce business
and a strong wholesale presence, Rhone currently has 15 retail
stores across the U.S., all of which are used for building
community through various initiatives such as the brand's
signature Mind & Muscle events.

About the role:

The Retail Key Holder will work on the frontlines ensuring that
every customer has a positive and comfortable experience. They
will be an ambassador of Rhone and a representation of its
principles (Gritty, Responsible, Evolving, Authentic, and Team
Centered). The Key Holder will oversee other team members and
open and close the store as needed. They should have a passion
for fitness and living a healthy lifestyle.

What you'll do:

* Act as the leader on the floor, driving store vision and
purpose on the floor, as well as acting as the point of contact
for all customer service and operational questions

* Mentor team members by being visible and setting an example for
what great customer experience and product knowledge looks like

* Deliver in-the-moment feedback and recognition to Retail Sales
Associates as needed, both new and tenured

* Foster and support a productive employee culture
* Gather feedback from customers, store team members, and via
observation to report to store management team

* Deliver results while putting the customer first and applying
an omni-channel mindset
Build relationships with customers, team members and business
partners

* Be a Rhone product knowledge expert educating customers on
features and benefits

* Assess the customer's individual needs providing product
recommendations

* Maintain presentation of the sales floor, product, signage, and
displays in accordance with Rhone's visual merchandising
standards

* Work with store management to ensure shipping and receiving are
processed in accordance with Company standards

* Maintain a neat and organized stockroom in accordance with
Rhone's organizational standards

* Take initiative by jumping in on any task, asking questions and
sharing ideas

* Demonstrate inclusive behavior across team and customers

What you'll bring:

* Strong interpersonal communication and customer service skills
* Strong organizational, time management and multitasking skills
* A positive attitude and an upbeat personality
* The ability to utilize technology effectively and engage with
customers and your team to meet goals

* The willingness to learn, be open to feedback and takes action
as required

* Ability to learn procedural knowledge acquired through
on-the-job training

* Ability to handle customer interactions and potential
issues/concerns courteously and professionally

* Ability and desire to work in a tight-knit team environment

Job Requirements:

* Willing to work a flexible schedule including evenings,
weekends, and holidays

* Available to work a minimum of 30+ hours/4 days a week
* Must adhere to scheduled shifts with punctuality
* Ability to lift 25 pounds
* Background in operations is a plus
* Comfortable climbing ladders, moving around regularly, and
standing for extended periods

* Must be legally authorized to work in the United States
* Must be 18 years of age or older

What you'll get:

* Company Health Benefits
* Generous clothing discount and quarterly clothing allowance
* Paid Time Off
* Bonus Incentive Program
* 7 Company Holidays annually
* 401(k) plan with Company matching (limited)

Other details:

Primary location: Madison Ave, NYC
Reports to: Store Manager

The hourly pay range for this role is $18 - 24 per hour

Rhone Apparel, Inc is an equal-opportunity employer and is
committed to providing a workplace free from harassment and
discrimination. We are committed to recruiting, hiring, training
and promoting qualified people of all backgrounds, and make all
employment decisions without regard to any protected status." />

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