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Hotel Doorperson | Washington Marriott Capitol Hill
4 months ago
Join a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. The Washington Marriott Capitol Hill Hotel. We're looking for a Doorperson who is a hard-working, friendly, dedicated, personable, professional, and communicates well. The ideal candidate will greet guests upon arrival, welcome them, will bid farewell upon departure and thank all the guests.
The Washington Marriott Capitol Hill, located in the trendy NoMa district, introduces modern luxury and distinguished hospitality unmatched in Washington, D.C.
WHEN YOU'RE HERE:
PM Perks (vary by hours)
* Medical (5 plans to choose from); Dental + Vision options
* 401k 3% match
* PTO + Sick, Holidays
* Double-Pay holiday pay
* Same Day Pay Option
* Short Term Disability options
* $10,000 Complimentary Life Insurance Policy
* Hotel discounts
WHAT YOU'LL DO
Greet each guest in a friendly and professional manner at the front door of the hotel; maintain the front door area in an organized and clean manner; assist with transportation as needed.
* Open vehicle and hotel doors and greet arriving and departing guests.
* Hail taxis as needed.
* Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
* Be aware of V.I.P. and repeat guests and greet them by name.
* Sweep and mop the floor and outside door area to maintain an organized and clean appearance at the hotel front door daily.
* Maintain knowledge of all emergency procedures, including guest-related responsibilities and evacuation procedures. Assist in the case of an emergency.
* Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
QUALIFICATIONS + SKILLS
* Must have the ability to communicate in English.
* Self-starting personality with an even disposition.
* Maintain a professional appearance and manner at all times.
* Can communicate well with guests.
* Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
* Knowledge of the hotel and the city.
* Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
WHAT WE'RE LOOKING FOR
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
ABOUT PM HOTEL GROUP | Awards + Accolades:
* Recognized as a Best Place to Work in Hospitality as seen in Hotel Business (2019)
* Fastest Growing Private Companies in DC - Washington Business Journal (2020 + 2019)
* Inc 5000 - Fastest Growing Private Hospitality Companies (2019)
* AHLA Paving the Way Award 2021 - Vanessa Stanley
PM is PEOPLE-POWERED
At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.
A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.
