Beverage Service Administrative Assistant

2 weeks ago

Milwaukee, United States Potawatomi Hotel & Casino Full time

Starting at $16.26 per hour | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service and entertainment is essential, how do we ensure our guests are happy and having fun? As a Beverage Service Administrative Assistant, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

* *Perform administrative office duties including but not limited to the ordering of supplies and equipment; preparing documents, reports, and spreadsheets; distributing internal and external mail; and preparing meeting agendas and minutes.
* *Maintain department timesheets, verify timecards, and act as a liaison between Beverage Service and Payroll to ensure payroll is accurately reported. Track team member attendance and progressive discipline.
* *Verify and record tips in department and organizational tracking systems on a regular basis.
* *Track departmental training for over 100 frontline team members, enroll team members for in-house classes, and verify all training is completed for new hires. Recommend enhancements to increase accuracy and efficiency of recordkeeping and scheduling.
* Assist in administering the GUEST Service program by working with management to ensure that all department scorecards are completed in a timely manner.
* Work with management to coordinate department cleaning schedules and ensure adherence to schedules.
* Maintain zoning of all areas where product is stored.
* Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
* Perform other duties as assigned.

Job Qualifications

* A high school diploma or equivalent is required. Previous clerical or administrative assistant experience is preferred. Gaming industry experience is preferred.
* Office skills must include the ability to use standard office equipment and the ability to demonstrate intermediate Microsoft Excel skills. Experience with timekeeping and/or purchasing software is preferred.
* The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast paced environment.
* The ability to maintain discretion in handling confidential information.
* The ability to interact with guests and team members professionally.
* The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
* While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit and move throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member will be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

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