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Mobile Truck Dispatch/Billing Clerk

2 months ago

Byron Center, United States Hinton Transportation Investments, Inc. Full time

Mobile Truck Dispatcher/Billing

Pace has over 40 years of heavy-duty truck and trailer industry experience, with our primary focus being servicing our customers so they are customers for life. We strive to create driven, engaged, and happy employees, keeping them here for the long haul

Responsibilities & Duties:

* Scheduling and dispatching mobile service technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs
* Relaying information such as work orders or other messages to and from mobile service technicians and supervisors
* Using telephones, two-way radios or text messages to contact mobile service technicians
* Speaking with supervisors or customers to resolve problems, requests for services or equipment
* Preparing daily work, such as schedules
* Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
* Handling invoicing customers for mobile service technician's work performed; billing out service truck RO's
* Helping with parts needs for mobile service technicians
* Other duties as assigned

Skills and Qualifications:

* High School Diploma or Equivalent
* 2-4 years of experience with Dispatching and Billing
* Strong professionalism and communication when working cohesively with customers and employees
* Ability to make effective judgments to prioritize and organize workload and time allocation
* Ability to be assertive and work with a strong sense of urgency
* Ability to properly use parts books, services manuals, and QuickServe online
* Experience using Microsoft Office Suite products; ERP experience is a plus

Physical Requirements:

* Must be able to lift/carry up to 50lbs, when needed
* Must be able to sit, work on a computer, and talk on the phone for long periods of time

Why Work With us?

* Competitive Benefits (Medical, Dental, Vision, 401k with match & more)
* Wellness Discount
* Generous PTO and Paid Holidays
* Parental Leave
* Employee Assistance Program (EAP)
* Employee Referral Program
* Kudos Rewards & Recognition
* Positive growing company culture
* Opportunities for upward mobility

Join Our Mission of "Glad to be Here" at HTI

Pace is a division of Hinton Transportation Investments, Inc (HTI). HTI is an industry leader in heavy duty truck and trailer parts industry and is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team

HTI has over 30 locations nationwide and globally and prides itself on internal upward mobility. HTI is not shy to reward or promote those who exhibit outstanding on-the-job performance, leading to more opportunities for YOU

HTI is an Equal Opportunity Employer.