Optician - Full time - Westland

4 weeks ago

Westland, United States Henry Ford Hospital Full time

GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
* Responsible for communicating the preferred lens family of products and the benefits of each
* Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
* Responsible for conducting and recording various measurements that are required to fabricate the lenses
* Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
* Responsible for follow-up with the eyewear orders through completion and delivery
* Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
* Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
* Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
* Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Requires high school diploma or GED
* Previous computer experience and basic math skills preferred
* Previous customer service, retail, or hospitality experience preferred
* Previous dispensing/optical experience preferred
* Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
* Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
* Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

* Works in retail optical environment. Requires evening and weekend hours

Additional Information

* Organization: Community Care Services
* Department: HF Optimeyes Westland SVC Stor
* Shift: Rotating
* Union Code: Not Applicable

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