![Henry Ford Hospital](https://media.trabajo.org/img/noimg.jpg)
Optical Service Rep
3 weeks ago
GENERAL SUMMARY:
Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
* Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
* Explains Ocular Corneal Tomography to all patients over the age of 18.
* Performs entry into HFO's point of sale system.
* Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
* Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
* Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
* Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
* Demonstrates a desire to create value for customers and exceed customer expectations.
* Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
* Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
* Works closely with all departments to coordinate services.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* High School Diploma or GED required.
* Basic math skills required.
* Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
* Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
* Requires completion of all training courses as directed by Henry Ford OptimEyes.
* Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS:
* Works in retail optical environment.
* Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.
* Requires evening and weekend hours.
* Must be able to walk, stand and bend for extended periods of time
Additional Information
* Organization: Community Care Services
* Department: HF Optimeyes Westland SVC Stor
* Shift: Rotating
* Union Code: Not Applicable
-
Optical Service Rep
2 months ago
Westland, United States The Henry Ford Health System Full timeGreets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in Optical, Service, Healthcare, Patient, Skills
-
Optical Service Rep
2 months ago
Westland, United States Henry Ford Hospital Full timeGENERAL SUMMARY: Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate...
-
Optical Service Rep
2 months ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate...
-
Optical Service Rep
3 weeks ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate...
-
Optical Service Rep
4 weeks ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate...
-
Optical Service Rep
3 weeks ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate...
-
Optician - Full time - Westland
1 month ago
Westland, United States Henry Ford Hospital Full timeGENERAL SUMMARY: Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues * Responsible for...
-
Optician - Full time - Westland
4 weeks ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues + ...
-
Optician - Full time - Westland
3 weeks ago
Westland, United States Henry Ford Health System Full timeGENERAL SUMMARY: Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues + ...
-
Lenscrafters - Optician
3 weeks ago
Westland, Michigan, United States ESSILORLUXOTTICA GROUP Full timeRequisition ID: 838379Store #: LensCraftersPosition:Part-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques...
-
Lenscrafters - Optician
4 weeks ago
Westland, Michigan, United States ESSILORLUXOTTICA GROUP Full timeRequisition ID: 838379Store #: LensCraftersPosition:Part-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques...
-
Lenscrafters - Optician
5 days ago
Westland, Michigan, United States ESSILORLUXOTTICA GROUP Full timeRequisition ID: 838379Store #: LensCraftersPosition:Part-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques...
-
LensCrafters - Optician
5 days ago
Westland, Michigan, United States EssilorLuxottica Full timeRequisition ID: 838379Store #: LensCraftersPosition:Part-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques...
-
Field Rep and Brand Educator
1 month ago
Westland, United States Re-Bath Full timeBenefits: Life insurance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Re-Bath Michigan is growing! Are you an outgoing people-person with a fast-paced work ethic that is interested in working for a tight-knit and growing family-owned business? We might be the perfect fit! We are the nation's...
-
Field Rep and Corporate Trainer
1 month ago
Westland, United States Re-Bath Full timeJob DescriptionJob DescriptionBenefits:Life insuranceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insuranceRe-Bath Michigan is growing!Are you an outgoing people-person with a fast-paced work ethic that is interested in working for a tight-knit and growing family-owned business?We might be the perfect...
-
Leasing Consultant
3 weeks ago
Westland, United States Paragon Properties Full timeWe LOVE bright, friendly and motivated individuals! No experience...we will train you! We are actively seeking Leasing Consultants to become part of our dynamic team. Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work hard in a fun...
-
Leasing Consultant
3 weeks ago
Westland, United States Paragon Properties Full timeWe LOVE bright, friendly and motivated individuals! No experience...we will train you! We are actively seeking Leasing Consultants to become part of our dynamic team. Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work hard in a fun...
-
Area Marketing Representative
5 days ago
Westland, Michigan, United States CentiMark Corporation Full timeJob DescriptionJob DescriptionCentiMark Corporation is hiring an entry-level, Area Marketing Representative in our Michigan/Indiana/Ohio/Kentucky Region CentiMark Corporation is the nation's largest commercial roofing contractor with 100 offices and over 3,500 employees.This role will pay $18/hr - $20/hr plus Commissions & Benefits.This is a Sales/Marketing...
-
Area Marketing Representative
3 weeks ago
Westland, United States CentiMark Corporation Full timeJob DescriptionJob DescriptionCentiMark Corporation is hiring an entry-level, Area Marketing Representative in our Michigan/Indiana/Ohio/Kentucky Region! CentiMark Corporation is the nation's largest commercial roofing contractor with 100 offices and over 3,500 employees.This role will pay $18/hr - $20/hr plus Commissions & Benefits.This is a...
-
Area Marketing Representative
4 weeks ago
Westland, United States CentiMark Corporation Full timeJob DescriptionJob DescriptionCentiMark Corporation is hiring an entry-level, Area Marketing Representative in our Michigan/Indiana/Ohio/Kentucky Region! CentiMark Corporation is the nation's largest commercial roofing contractor with 100 offices and over 3,500 employees.This role will pay $18/hr - $20/hr plus Commissions & Benefits.This is a...