PCL - Sr Asst Purser (Japanese Speaking)

1 week ago

New York, United States Holland America Line Careers Full time

Sr Asst Purser (Japanese Speaking)

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.

A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

* Consistently support the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
* Provides a positive first impression to every passenger and staff member through a warm, welcoming greeting.
* Consistently maintains high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.
* Ensures Guest Services Officers and the Guest Services Supervisor maintain thorough and up-to-date product knowledge by providing ongoing training.
* Takes ownership of any guest issue brought to his or her attention; documents, resolves, and follows up in accordance with Hotel Policies and procedures.
* Promptly and meaningfully addresses and acts upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.
* Ensures all complaints from non-English-speaking passengers are listened to with empathy and understood, showing genuine interest at all times.
* Ensures the Guest Services Supervisor and Guest Services Officers take ownership of each complaint they have recorded, follow up with the guest in question, include specific details of the resolution when updating the Guest in Focus file, and keep all relevant parties informed at all times.
* Always provides the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.
* Conscientiously manages the ship's cash account, payment of guest folios, and all receipt and payment vouchers.
* Responsibly maintains a cash-float and ensures it is accurately balanced daily. Promptly and correctly prepares bank deposits, prepares and receives cash orders, processes pay-ins and payouts to and from all departments and audits for accuracy.
* Observes each crewmember's performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to for career growth. Identifies top performers and mentors them for career advancement or promotion.

Skills, Knowledge & Expertise

* At least 2 years experience as Front Desk Manager from 4 or 5 stars hotels/resorts or cruise ships (Cruise Industry experience is strongly preferred).
* Graduate of a recognized hotel or business school (preferred).
* Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers, Front Desk Programs).
* Excellent command of the English language, both verbal and written.
* Good Command of the Japanese language, both verbal and written.

Personal Characteristics:

* Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests and crew.
* Organized, detailed, and accurate with proven managerial skills to lead a department.
* Motivation to excel in all aspects of job duties and responsibilities.
* Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
* Commitment to creatively and conscientiously resolve guest issues, display and deliver genuine care to our guests and crew, and continuously surprise and delight guests.
* Willingness to embrace all Company values and the Service Credo and lead by example.
* Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, Single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • PCL - Sr Asst Purser (Japanese Speaking)

    4 weeks ago

    New York, United States Holland America Group Full time

    PCL - Sr Asst Purser (Japanese Speaking)Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As...

  • PCL - Jr Asst Purser

    2 months ago

    New York, United States Holland America Line Careers Full time

    PCL - Jr Asst Purser Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Assistant Purser Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our...

  • PCL - Jr Asst Purser

    1 week ago

    New York, United States Holland America Line Careers Full time

    Jr Asst Purser Department: Guest Svc Employment Type: Fixed Term Contract Location: Global Reporting To: Assistant Purser Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring...

  • Senior Assistant Purser

    4 weeks ago

    New York, New York, United States Holland America Line Careers Full time

    Job Title: Senior Assistant Purser (Japanese Speaking Support)Department: Guest ServicesEmployment Type: Fixed Term ContractLocation: GlobalAs a key member of our Guest Services team, you will provide exceptional support to our Japanese-speaking guests, ensuring their needs are met and exceeded. Your warm and welcoming demeanor will be the first impression...

  • PCL - Rooms Division Supervisor (Japanese Speaking)

    5 months ago

    New York, United States Holland America Group Full time

    PCL - Rooms Division Supervisor (Japanese Speaking)Department: Rooms Division Employment Type: Fixed Term Contract Location: Global Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring...

  • Japanese bilingual Credit Risk Analyst for a Japanese major bank

    22 hours ago

    New York, United States TOP Group - Japanese Recruiting Agency Full time

    A Japanese major bank is looking for a Japanese bilingual credit risk analyst in NYC. Business level Japanese language skills (reading/writing/speaking) are requied for this position.Position: Credit Risk AnalystLocation: New York, NYSalary: 80-95K baseType: Direct-hire, full-timeResponsibilities:Managing a designated portfolio of Japanese corporate credit...

  • Japanese Speaking Account Executive

    6 days ago

    New York, New York, United States Rokt Full time

    Ecommerce ExcellenceRokt is a leading ecommerce platform that enables companies to unlock value by making each transaction relevant at the moment of purchase. We're seeking an Account Manager - Japanese Speaking who can drive ecommerce excellence and deliver exceptional customer experiences.This role is based in New York and supports our client base in...

  • PCL - Activity Manager

    4 weeks ago

    New York, United States Holland America Group Full time

    PCL - Activity ManagerDepartment: Cruise Staff Employment Type: Fixed Term Contract Location: Global Description By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this...

  • Strategy Planning Analyst- Japanese Bilingual Preferred

    4 weeks ago

    New York, United States Pasona NA Full time

    Strategy Planning Analyst- Japanese Bilingual Preferred - Job Num: 56073 Sales / Marketing Job Description Japanese consumer product brand company in NYC sales office seeks Japanese Bilingual Strategy Planning Analyst to support Sales Team Exempt position9-6, M-F$70K plus health benefit packageJob DescriptionProduct stock and delivery status Manage...

  • Bilingual Japanese/English Client Service Representative

    1 month ago

    New York, United States Activ8 Recruitment & Solutions Full time

    A banking/finance company is seeking a Bilingual Japanese/English Client Service Representative with experience in Corporate Banking to join their team in New York, NY. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). A bachelor’s degree, customer support or very...

  • Bilingual Japanese/English Relationship Manager/VP

    2 days ago

    New York, United States Activ8 Recruitment & Solutions Full time

    A banking/finance company is seeking a Bilingual Japanese/English Relationship Manager/VP with experience in Corporate Banking to join their team in New York, NY. This position is responsible for the origination, execution and maintenance of client relationships in order to generate profitable new business opportunities in the department and the wider...

  • Residential Porter

    3 days ago

    New York, New York, United States WEST SIDE FED SR Full time

    Are you looking for a challenging role that allows you to make a difference in your community?West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization that provides safe, affordable housing with supportive services in a residential setting.Job Overview:As a Residential Porter - West Side Federation SR, you will...

  • Service Ambassador

    4 weeks ago

    New York, New York, United States Gyu-Kaku Japanese BBQ Full time

    Job OverviewGyu-Kaku Japanese BBQ is seeking a skilled Service Ambassador to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring that our guests have an enjoyable dining experience.Salary InformationThe estimated salary for this position is between $25,000 and $35,000 per year, depending on...

  • Property Management Coordinator

    2 days ago

    New York, New York, United States WEST SIDE FED SR Full time

    We are seeking a skilled and experienced Property Management Coordinator to join our team at WEST SIDE FED SR. This role offers a competitive salary of $60,000 - $70,000 per year, depending on qualifications.Job Summary:The Property Management Coordinator will assist in the administration and management of our building, ensuring that all aspects of property...

  • Bilingual In House Marketing Representative Pre-Arrival

    1 week ago

    New York, United States Hilton Grand Vacations Full time

    An In House Marketing Representative with Hilton Grand Vacations is responsible for the promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to on-site guests and visitors.Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet...

  • Administrative Assistant

    13 hours ago

    New York, United States RJI Search Full time

    Our client, a global conglomerate is seeking: Corporate Planning Administrative Assistant - MUST BE BILINGUAL IN JAPANESE - ENTRY LEVEL IS OK!57k-70k Job Summary: A Corporate Planning Administrative Assistant provides timely, smooth and efficient administrative support for executives and for the department to facilitate business operation. He/she fulfills...

  • Administrative Assistant

    2 weeks ago

    New York, United States RJI Search Full time

    Our client, a global conglomerate is seeking: Corporate Planning Administrative Assistant - MUST BE BILINGUAL IN JAPANESE - ENTRY LEVEL IS OK!57k-70k Job Summary: A Corporate Planning Administrative Assistant provides timely, smooth and efficient administrative support for executives and for the department to facilitate business operation. He/she fulfills...

  • Client Service Associate, Bilingual Japanese and English

    5 months ago

    New York, United States Guidepoint Full time

    Overview:The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. As an Associate on the...

  • Bilingual Client Service Professional

    4 weeks ago

    New York, New York, United States Activ8 Recruitment & Solutions Full time

    Bilingual Financial Services RepresentativeA financial services company is seeking a skilled Bilingual Japanese/English Client Service Representative to join their team in New York. This is a full-time exempt position with excellent benefits, including 401k.Job Overview:This role involves supporting customers with cash management products, providing guidance...

  • BilingualJapanese/English Client Service Representative(Finance/Banking)

    1 month ago

    New York, United States Activ8 Recruitment & Solutions Full time

    A banking/finance company is seeking a Bilingual Japanese/English Client Service Representative with experience in Corporate Banking to join their team in New York, NY. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). A bachelors degree, customer support or very high...