Sales and Technical Support

2 weeks ago


Lake Elsinore, United States Carli Suspension Full time
Carli Suspension is seeking a highly motivated and technically adept Technical Sales Representative to join our dynamic team. The ideal candidate should have a background in the automotive aftermarket, strong technical aptitude, and a passion for delivering exceptional customer experiences

Essential Duties & Responsibilities:
  • Sales Expertise: Utilize your in-depth knowledge of Carli Suspension's products and the automotive aftermarket to identify and qualify sales opportunities.
  • Customer-Centric Approach: Build and maintain strong relationships with customers, ensuring their needs are understood and addressed effectively.
  • Account Management: Manage key accounts to grow revenue by presenting new options and product lines.
  • Drive Results: Achieve and exceed sales and profitability goals
  • Technical Proficiency: Deliver exceptional technical support by providing product information, making recommendations, and troubleshooting problems via phone, email, and digital channels.
  • Independence and Urgency: Work independently, take initiative and act with a sense of urgency to meet customer requirements and sales targets.
  • Collaboration: Collaborate effectively with internal teams, including sales support, technical support, and marketing, to provide the best possible service and solutions to customers.
  • Organizational Skills: Maintain organized records of customer interactions, sales leads, and order details.
  • New Products: Learn new product features and educate sales staff and customers requesting that information.
  • Can-do attitude: Approach challenges with a positive and solution-oriented mindset, striving to exceed sales and customer service expectations.
  • Effective Communication: Communicate confidently and clearly, both verbally and in writing, to convey technical information to customers and colleagues.

Additional Traits: Highly organized, detail-oriented, and able to prioritize and manage multiple tasks effectively

Requirements

Preferred Education and Experience:
  • Proven experience in the automotive aftermarket industry.
  • Strong technical knowledge and aptitude for suspension products.
  • Exceptional customer service and sales skills.
  • Proficiency in the complete sales process.
  • Possess the ability to work effectively with cross-functional teams.
  • Excellent organizational skills.

Knowledge and Personal Attributes:
  • Experience with CRM software.
  • Knowledge of Carli Suspension's product line.
  • Passion for off-road and automotive customization.
  • Independent and proactive work style with a strong sense of urgency
  • Can-do attitude and problem-solving skills.
  • Strong interpersonal and communication (oral and written) skills

Salary Description

$31 - $36 / hour

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