Sales and Technical Support
2 weeks ago
Essential Duties & Responsibilities:
- Sales Expertise: Utilize your in-depth knowledge of Carli Suspension's products and the automotive aftermarket to identify and qualify sales opportunities.
- Customer-Centric Approach: Build and maintain strong relationships with customers, ensuring their needs are understood and addressed effectively.
- Account Management: Manage key accounts to grow revenue by presenting new options and product lines.
- Drive Results: Achieve and exceed sales and profitability goals
- Technical Proficiency: Deliver exceptional technical support by providing product information, making recommendations, and troubleshooting problems via phone, email, and digital channels.
- Independence and Urgency: Work independently, take initiative and act with a sense of urgency to meet customer requirements and sales targets.
- Collaboration: Collaborate effectively with internal teams, including sales support, technical support, and marketing, to provide the best possible service and solutions to customers.
- Organizational Skills: Maintain organized records of customer interactions, sales leads, and order details.
- New Products: Learn new product features and educate sales staff and customers requesting that information.
- Can-do attitude: Approach challenges with a positive and solution-oriented mindset, striving to exceed sales and customer service expectations.
- Effective Communication: Communicate confidently and clearly, both verbally and in writing, to convey technical information to customers and colleagues.
Additional Traits: Highly organized, detail-oriented, and able to prioritize and manage multiple tasks effectively
Requirements
Preferred Education and Experience:
- Proven experience in the automotive aftermarket industry.
- Strong technical knowledge and aptitude for suspension products.
- Exceptional customer service and sales skills.
- Proficiency in the complete sales process.
- Possess the ability to work effectively with cross-functional teams.
- Excellent organizational skills.
Knowledge and Personal Attributes:
- Experience with CRM software.
- Knowledge of Carli Suspension's product line.
- Passion for off-road and automotive customization.
- Independent and proactive work style with a strong sense of urgency
- Can-do attitude and problem-solving skills.
- Strong interpersonal and communication (oral and written) skills
Salary Description
$31 - $36 / hour
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