Customer Experience Specialist

4 weeks ago


Zion, United States ALL FLEET INC Full time
We are a mobile truck and trailer repair company dedicated to providing high-quality repair and maintenance services to our customers. Our team of skilled technicians work around the clock to keep our customers' fleets running smoothly. We are now seeking highly motivated and customer-focused individuals to join our team as a Customer Experience Specialist.

As a Customer Experience Specialist, you will be responsible for managing all aspects of our customers' service needs. You will work closely with our team of technicians to ensure that our customers receive prompt and efficient service. Your primary responsibilities will include:
  • Answering inbound customer service calls and responding to inquiries via email or chat
  • Coordinating and scheduling repair and maintenance services for our customers' fleets
  • Keeping customers informed of the status of their repairs and maintenance services
  • Providing exceptional customer service at all times
  • Documenting service requests and maintaining accurate records in our system

Qualifications:
  • High school diploma or equivalent; college degree preferred
  • 2+ years of experience in customer service in a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making skills
  • Ability to work well under pressure in a fast-paced environment
  • Proficiency in Microsoft Office and experience working with a CRM system
  • Knowledge of the trucking industry and/or experience working in a mechanic shop is a plus

Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Dynamic and supportive work environment
  • On-the-job training and professional development opportunities

To Apply:

If you are passionate about delivering exceptional customer service and have a proven track record in customer service, we would love to hear from you Please submit your resume and cover letter outlining your relevant experience and qualifications.

  • Zion, United States ALL FLEET INC Full time

    At All Fleet Inc., we value our customers and strive to provide exceptional service in the field of emergency truck and trailer repair. If you are passionate about customer satisfaction and enjoy working in a fast-paced environment, then joining our team as a Customer Experience Specialist may be the right fit for you.As a Customer Experience Specialist, you...


  • Zion, United States All Fleet Services Full time

    We are a mobile truck and trailer repair company dedicated to providing high-quality repair and maintenance services to our customers. Our team of skilled technicians work around the clock to keep our customers' fleets running smoothly. We are now seeking highly motivated and customer-focused individuals to join our team as a Customer Experience Specialist....


  • Zion, United States Uline Full time

    Customer Account Specialist Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Join Ulines dedicated and driven Finance team as a Customer Account Specialist, supporting the business with tax guidelines and exemptions in the U.S. and Canada. Better together! This position is on-site, and we are looking for people who share our passion....


  • Zion, Illinois, United States TravelCenters of America Full time

    We're Looking For:A dedicated individual who works well with others and is excited to be part of our teamBasic computer/POS knowledge preferredPrevious food service experience a plusGood verbal communication skillsAbility to work flexible hours including nights, weekends and some holidays


  • Zion, Illinois, United States ALL FLEET INC Full time

    Job OverviewAs a Fleet Experience Coordinator at All Fleet Inc., you will be responsible for ensuring seamless customer experiences in the field of emergency truck and trailer repair.This role requires effective communication, problem-solving, and decision-making skills to manage customer service needs and coordinate repair and maintenance services for our...


  • Zion, Illinois, United States Graphic Partners Full time

    Job SummaryWe are seeking a detail-oriented Warehouse Shipping Specialist to join our team. This role involves coordinating shipments, unpacking and verifying incoming merchandise, and arranging transportation.Estimated Salary: $42,000 - $52,000 per year, depending on experience.Key Responsibilities:Shipments Coordination: Coordinate shipments from start to...


  • Zion, Illinois, United States Rampro Facility Service Full time

    About the RoleWe are looking for a skilled Cold Calling Specialist to join our sales team. The successful candidate will be responsible for making outbound calls to potential customers, providing free quotes or scheduling appointments for our sales team.This is an excellent opportunity for individuals who enjoy engaging over the phone, have a strong desire...


  • Zion, Illinois, United States TravelCenters of America Full time

    **Company Overview**TravelCenters of America has been serving professional truck drivers and motorists for over 50 years. Our goal is to provide a convenient, one-stop shopping experience that meets the needs of our diverse customer base.Job Description:This role involves working in a fast-paced environment, providing exceptional service to our customers. As...


  • Zion, Illinois, United States Genaro Mendez-Farmers Insurance Agency Full time

    About the RoleThe Genaro Mendez Agency, a top-producing agency with Farmers Insurance, is seeking an ambitious candidate to join our Agency Owner Development Program.This 6-12 month program provides entrepreneurs with a clear path to agency ownership and offers hands-on training, resources, and support to ensure future success.As a participant in this...


  • Zion, Illinois, United States All Fleet Services Full time

    Job SummaryWe offer a competitive salary of $45,000 - $65,000 per year, depending on experience. The ideal candidate will have 2+ years of customer service experience in a related field, excellent communication skills, strong problem-solving and decision-making skills, and proficiency in Microsoft Office and CRM systems.


  • Zion, Illinois, United States A Safe Place Full time

    About the OpportunityA Safe Place is a mission-driven organization that empowers survivors of domestic violence and human trafficking. As a Housing Support Specialist, you will play a critical role in supporting our residents and contributing to the success of our programs.In this part-time role, you will provide administrative and clerical support to our...


  • Zion, Illinois, United States US Foods, Inc. Full time

    About the RoleAs a Corporate and Securities Law Specialist at US Foods, Inc., you will play a critical role in overseeing securities law compliance and reporting for our public company. Your responsibilities will include managing corporate governance documentation, advising on best practices, and supporting transactional activities such as mergers and...


  • Zion, Illinois, United States Wabash General Hospital Full time

    Job Title: Enterprise Technology SpecialistWe are seeking an experienced Enterprise Technology Specialist to join Wabash General Hospital's IT team. The successful candidate will be responsible for designing, implementing, and maintaining the hospital's IT infrastructure, ensuring high availability, security, and efficiency.Key Responsibilities:Design and...


  • Zion, Illinois, United States Wabash General Hospital Full time

    At Wabash General Hospital, we are seeking a highly skilled Medical Rehabilitation Specialist to join our team. This role is responsible for examining each individual and developing a personalized treatment plan using evidence-based techniques to promote optimal physical function, reduce pain, and prevent disability.Daily responsibilities of the Medical...


  • Zion, Illinois, United States City of Hope Full time

    Job Title: Medical Support SpecialistAbout City of Hope, a leader in cancer research and treatment, is seeking a Medical Support Specialist to join its team. The successful candidate will work in a dynamic environment, providing exceptional patient care and support.Estimated Salary: $40,000 - $60,000 per year, based on experience and qualifications.Key...


  • Zion, Illinois, United States ProCare Therapy Full time

    Job OverviewWe are seeking a passionate Therapeutic Support Specialist to join our team at ProCare Therapy.Salary and BenefitsThe estimated salary for this position is $38/hour, with a competitive pay range of $35 - $45/hour. We also offer a 401k matching program and comprehensive insurance coverage including Health, Vision, and Dental.ResponsibilitiesThis...


  • Zion, United States KERN HEATING & COOLING Full time

    Kern Heating & Cooling Co., a reputable HVAC company serving the Beach Park, IL community since 1936, is seeking a dedicated part-time Customer Service Representative - CSR. If you are a skilled communicator with a passion for customer service, this position offers an opportunity to contribute to a company known for its integrity and commitment to quality...

  • 3rd Shift Dispatcher

    5 months ago


    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a...

  • 1st Shift Dispatcher

    7 months ago


    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 1st shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a...

  • 2nd Shift Dispatcher

    5 months ago


    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a...