Guest Service Representative

4 weeks ago

Rehoboth Beach, United States Onix Group Full time

General Summary

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Principal Duties and Responsibilities:

* Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
* Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
* Respond to requests from guests for assistance and information about the local area.
* Sell rooms to "walk-in" customers.
* Routinely enter or change reservation information on the computer system.
* Post charges and payments to guest accounts, as needed.
* Make necessary corrections to guest accounts.
* Communicate with the housekeeping department about room status/availability.
* Deliver requested items to guests, as needed, including incoming faxes, mail etc.
* Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
* Operate hotel switchboard.
* Clean and maintain the front desk area/front lobby.
* Maintain daily logs (including communication).
* Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
* Assist with facility deposits as needed.
* Issue safety deposit boxes, when requested.
* Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
* Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
* Maintain a current room status report.
* Perform additional assignments as required.

Job Requirements:

* High school diploma or equivalent required.
* Hospitality and/or customer service experience is preferred.
* Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
* Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
* Must be able to speak and write the English language in an understandable manner.
* Must be able to stand for long periods of time.
* Must be organized and detail oriented.
* A valid driver's license is required.
* Typing and computer skills are required.

  • Guest Service Representative

    1 week ago

    Redondo Beach, United States Pacifica Hotel Company Full time

    The Redondo Beach Hotel is looking for an outstanding, part time Guest Service Representative to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expec Guest Service, Representative, Guest, Service, Retail, Hotel, Team Member

  • Guest Service Representative

    2 weeks ago

    Pismo Beach, United States Pacifica Hotel Company Full time

    Pacifica Hotels is seeking a part-time Guest Service Representative to joint the team at Sandcastle Hotel on the Beach in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exc Guest Service, Representative, Guest, Service, Hotel, Retail, Team Member

  • Guest Services Representative

    1 week ago

    Cannon Beach, United States Surfsand Resort - Cannon Beach Full time

    Job DescriptionJob DescriptionThe Surfsand Resort is looking for a full-time attentive, engaging, and service-oriented Guest Services Representative to join our team!Wage is $18.50 per hour PLUS $1.50 hour SUMMER BONUS June 1st - Labor Day!As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay....

  • Guest Services Representative

    2 days ago

    Cannon Beach, United States Surfsand Resort - Cannon Beach Full time

    Job DescriptionJob DescriptionThe Surfsand Resort is looking for a full-time attentive, engaging, and service-oriented Guest Services Representative to join our team!Wage is $18.50 per hour PLUS $1.50 hour SUMMER BONUS June 1st - Labor Day!As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay....

  • Guest Service Representative

    3 weeks ago

    Hermosa Beach, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03204 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented...

  • Guest Service Representative

    1 month ago

    Manhattan Beach, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03623 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...

  • Guest Service Representative

    2 days ago

    Manhattan Beach, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03623 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...

  • Guest Service Representative

    2 weeks ago

    Hermosa Beach, United States Pacifica Hotel Company Full time

    Quality Inn & Suites Hermosa Beach is looking for an outstanding Guest Service Agent to work in one of the most beautiful settings in the world! Our Guest Service Agents are hands-on, team-oriented professionals with high standards and are driven to Guest Service, Representative, Guest, Service, Retail, Hotel, Team Member

  • Guest Service Representative

    2 weeks ago

    Redondo Beach, United States Pacifica Hotel Company Full time

    The Redondo Beach Hotel is looking for an outstanding, part time Guest Service Representative to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Essential Functions and Responsibilities of the job include but are not limited...

  • Guest Service Representative

    2 days ago

    Redondo Beach, United States Pacifica Hotel Company Full time

    The Redondo Beach Hotel is looking for an outstanding, part time Guest Service Representative to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Essential Functions and Responsibilities of the job include but are not limited...

  • Guest Services Representative

    1 month ago

    Myrtle Beach, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family! The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team! The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Services Representative

    2 days ago

    Myrtle Beach, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family! The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team! The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Service Specialist

    3 weeks ago

    Rehoboth Beach, United States Blue Water Hospitality Group, LLC Full time

    Job DescriptionJob DescriptionBlue Water is privately held and family-owned by father and son Jack and Todd Burbage.Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality...

  • Guest Services Representative

    1 month ago

    Myrtle Beach, South Carolina, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Services Representative

    2 days ago

    Myrtle Beach, South Carolina, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Service Representative

    2 weeks ago

    Virginia Beach, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    2 days ago

    Virginia Beach, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    2 weeks ago

    Virginia Beach, United States Nothing Bundt Cakes #163 Full time

    Job DescriptionJob DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...

  • Guest Service Representative

    2 days ago

    Virginia Beach, United States Nothing Bundt Cakes #163 Full time

    Job DescriptionJob DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...

  • Guest Services Representative

    2 weeks ago

    Myrtle Beach, South Carolina, United States The Caravelle Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an...