Guest Service Representative

3 weeks ago

Hermosa Beach, United States Pacifica Hotels Full time

** Guest Service Representative**

**Job Category****:** Front Office **Requisition Number****:** GUEST03204 Showing 1 location **Job Details**

**Description**

Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis. We are currently seeking a Guest Service Representative for Hotel Hermosa

**Core functions of the position, but are not limited to the following;**

* A dhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

* Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

* Communicate effectively with guests and fellow team members

* Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

* Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

* Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHCs reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests

* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

* Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

* Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

* Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

* Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

* Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

**Skills**

**Preferred**

**Microsoft Office** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Preferred**

Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks

**1-3 years:** Work Experience: At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

  • Guest Service Representative

    6 days ago

    Hermosa Beach, United States Pacifica Hotel Company Full time

    Quality Inn & Suites Hermosa Beach is looking for an outstanding Guest Service Agent to work in one of the most beautiful settings in the world! Our Guest Service Agents are hands-on, team-oriented professionals with high standards and are driven to Guest Service, Representative, Guest, Service, Retail, Hotel, Team Member

  • Guest Service Representative

    6 days ago

    Hermosa Beach, United States Pacifica Hotel Company Full time

    Quality Inn & Suites Hermosa Beach is looking for an outstanding Guest Service Agent to work in one of the most beautiful settings in the world! Our Guest Service Agents are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Essential functions of the position, but are not limited to...

  • Guest Service Agent

    7 days ago

    Hermosa Beach, United States Pacifica Hotels Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST003818 Showing 1 location **Job Details** **Description** We are looking for an outstanding **Guest Service Agent** to join our team at **Hotel Hermosa**! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven...

  • Guest Service Agent, Part-Time

    6 days ago

    Hermosa Beach, United States Pacifica Hotel Company Full time

    We are looking for an outstanding, Part-Time Guest Service Agent to join our team at Hotel Hermosa! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Core functions of the position, but are not limited to the following: * Maintain a friendly,...

  • Guest Service Agent, Part-Time

    7 days ago

    Hermosa Beach, United States Pacifica Hotels Full time

    We are looking for an outstanding, Part-Time Guest Service Agent to join our team at Hotel Hermosa! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. Core functions of the position, but are not limited to the following: • Maintain a friendly,...

  • Guest Service Representative

    6 days ago

    Redondo Beach, United States Pacifica Hotel Company Full time

    The Redondo Beach Hotel is looking for an outstanding, part time Guest Service Representative to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expec Guest Service, Representative, Guest, Service, Retail, Hotel, Team Member

  • Guest Service Representative

    7 days ago

    Pismo Beach, United States Pacifica Hotel Company Full time

    Pacifica Hotels is seeking a part-time Guest Service Representative to joint the team at Sandcastle Hotel on the Beach in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exc Guest Service, Representative, Guest, Service, Hotel, Retail, Team Member

  • Guest Services Representative

    5 days ago

    Cannon Beach, United States Surfsand Resort - Cannon Beach Full time

    Job DescriptionJob DescriptionThe Surfsand Resort is looking for a full-time attentive, engaging, and service-oriented Guest Services Representative to join our team!Wage is $18.50 per hour PLUS $1.50 hour SUMMER BONUS June 1st - Labor Day!As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay....

  • Guest Service Representative

    1 month ago

    Manhattan Beach, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03623 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...

  • Guest Service Representative

    6 days ago

    Redondo Beach, United States Pacifica Hotel Company Full time

    The Redondo Beach Hotel is looking for an outstanding, part time Guest Service Representative to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Essential Functions and Responsibilities of the job include but are not limited...

  • Guest Services Representative

    1 month ago

    Myrtle Beach, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family! The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team! The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Services Representative

    1 month ago

    Myrtle Beach, South Carolina, United States Palace Resort Full time

    Guest Services Representative; Palace ResortCome join our Vacation Myrtle Beach family The Palace Resort is looking for an enthusiastic and energetic person who possesses an outgoing personality to join our team The Palace Resort is an ocean front property located in Myrtle Beach. Candidates must be highly skilled in communications and people...

  • Guest Service Representative

    2 weeks ago

    Virginia Beach, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    7 days ago

    Virginia Beach, United States Nothing Bundt Cakes #163 Full time

    Job DescriptionJob DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...

  • Guest Services Representative

    7 days ago

    Myrtle Beach, South Carolina, United States The Caravelle Resort Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an...

  • Guest Service Representative

    4 days ago

    Virginia Beach, United States Nothing Bundt Cakes #163 Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch....

  • Guest Service Representative

    2 weeks ago

    Virginia Beach, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    2 weeks ago

    Orange Beach, United States ORANGE BEACH FAIRFIELD INN & SUITES Full time

    The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out departing guests. The GSR provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls,...

  • Guest Service Representative

    2 weeks ago

    Orange Beach, United States ORANGE BEACH FAIRFIELD INN & SUITES Full time

    The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out departing guests. The GSR provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls,...

  • Guest Services Representative

    6 days ago

    Myrtle Beach, United States Carolina Winds Full time

    At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with...