Sea Logistics Reefer Customer Care Supervisor

4 weeks ago

Philadelphia, United States Kuehne & Nagel Logistics, Inc. Full time

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Philadelphia location is looking for a new Reefer Customer Care Supervisor to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Reefer Manager you will represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer's. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence. In addition, the Individual will be responsible for leading their Customer Care Location Team by strengthening internal & external customer relationships, on-boarding of new Customer's and new Team members and addressing any and all Customer complaints in a timely & satisfactory manner. Holding themselves and their Team to the highest Level of Customer Excellence, the overall goal is Customer growth, satisfaction, retention, and Teamwork.

Your Responsibilities

* You will provide leadership to local Customer Care team in conjunction with the local Sales Team.
* Provide our customers with the Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and Kuehne+Nagel overseas offices throughout the process.
* Maintain Compliance with US Export Control Laws and Regulations.
* You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
* Profit Maximization - avoid additional costs & expenses due to internal service failure.
* You will be responsible for continuous improvement of processes and controls aiming for consistent customer satisfaction.
* Customer retention engagement for Sea logistics account portfolio.
* Implementation and support of the Pharma Chain product portfolio
* You will collaborate with Sales and Key Account Managers on Account implementation, ensuring a smooth transition from sales to operations.

Your Skills and Experiences

* 2+ years' leadership experience leading a team of 3+ direct reports.
* 5 years' Sea or Air Logistics export experience.
* You will have the ability to work from the office 4 days per week.
* You will have the ability to attend New Hire training in Detroit, MI

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

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