Operations Admin

4 weeks ago


Phoenix, United States H&R Block, Inc. Full time

What you'll do...

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations.

Day to day you'll…

* Provide administrative support to the District Operations Coordinator (DOC) supporting the overall district(s)/offices.
* Review and verify invoices and prepare payment in Coupa for the DOC's approval.
* Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
* Adapt to changes in user demands, work environment, and changes to processes or requirements.
* Maintain a technical working knowledge of product or products supported by the department.
* Attends training related to the effective and efficient performance of job duties.
* Other duties as assigned by the District Operations Coordinator or in partnership with the CSM.

What you'll bring to the team...

Education:

* High school diploma or equivalent

Work Experience:

* 1-3 years Administrative experience
* Customer service experience
* Demonstrated decision making, analytical and problem-solving skills.
* Demonstrated organization, prioritization and project coordination skills.
* Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
* Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniques with associates who may be under stress.
* Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
* Experience working with Windows Environment


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