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General Manager

4 months ago

Gatlinburg, United States Towne Bank Full time

Key Functions:

Must be willing to relocate to the Gatlinburg/Pigeon Forge, TN area.

Revenue Performance:

* Improve revenue production.
* Budget - Develop, implement, and administer expense and quality controls.
* Ensure operational excellence and total quality management.
* Improve homeowner satisfaction (as measured by Homeowner retention).
* Improve guest satisfaction (as measured by guest feedback and reviews).
* Ensure tools, systems and standards are optimized for greater efficiency and to deliver the highest quality guest and homeowner services.
* Ensure Vacation Home Managers conduct effective and regularly scheduled homeowner and guest communications.
* Coordinate sales and marketing to grow reservations and new property acquisition.
* Establish and achieve goals for monthly, quarterly and annual sales in reservations and continued growth in homeowner acquisition vs prior year.
* Oversees Website Effectiveness, SEO, Adwords, Third-Party Distribution Management.

People Leadership & Development:

* Actively champion results-oriented ethos of "fast, friendly, flexible, fun, financially sound, family-spirited" company values.
* Build a team environment and generate efficiency and cross-communication.
* Identify opportunities for evolution of position responsibilities and new positions as needed to ensure growth and client retention.
* Lead daily and weekly meetings to communicate, educate and celebrate with teams
* Coaching, training, mentoring, inspiring, developing managers, directors and team members
* Frequent in-the-moment coaching
* Goal setting; ensuring accountability for results
* Ensure performance appraisals are conducted in timely manner for all departments
* Work with leadership team to ensure effective government relations via compliance with municipal ordinances.
* Supervise daily operations of the housekeeping, laundry departments and unit maintenance
* Increase employee productivity through scheduling optimization and training

Required Performance Skills:

* Results-oriented
* Exceptional leadership, development and coaching skills
* Entrepreneurial minded
* Extraordinary attention to detail with great observational skills
* Data-driven decision-making and analysis
* Ability to analyze, segment, and make actionable customer data
* Highly flexible in creating solutions
* Strong interpersonal skills and conflict resolution ability
* Ability to be decisive when guiding and directing associates
* Ensures a marketing and customer-focus for sales and homeowner services
* Reviews revenue performance and improves interactions with a consistent sales/marketing process
* Thrives in fast-paced high volume environment.

Required Technical Skills:

* 4 years management experience in hospitality/vacation rental preferred
* Understanding and knowledge of the following:
* social media, sales and marketing techniques (and track record)
* web analytics
* Google Analytics
* SEO best practices
* direct marketing


* Multiple Platform Computer Excellence
* Mastery of MS Word, Excel, keyboard skills
* Excellent written and verbal communication skills

Physical Requirements

* Express or exchange ideas by means of the spoken word via email and verbally.
* Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
* Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
* Not substantially exposed to adverse environmental conditions.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.