Assistant Front Office Manager

3 weeks ago

Miami Beach, United States Sonesta International Hotels Corporation Full time
Job Description Summary

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

Job Description

Job Description
  • Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
  • Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
  • Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
  • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
  • Interact with outside contacts:
    • Guests - to ensure their total satisfaction
    • Regulatory agencies - regarding safety and emergency matters
    • Other contacts as needed (professional organizations, community groups, local media)
  • May serve as "manager on duty" as required.
  • Perform other duties as assigned including assisting staff with their job functions during peak periods.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Assistant Front Office Manager

    5 days ago

    Miami Beach, United States Davidson Hospitality Group Full time

    We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer Office Manager, Manager, Office, Assistant, Business Services

  • Front Office Manager

    3 weeks ago

    Miami Beach, United States Goodwin Recruiting Full time

    Luxury Hotel is seeking a Front Office Manager! If you have a passion for excellent guest satisfaction and developing a team then APPLY TODAY! Front Office Manager Requirements and Responsibilities:2 years of supervisory experience in a similar role. Office Manager, Manager, Office, Business Services, Staffing

  • Front Office Manager

    3 weeks ago

    Miami Beach, United States Goodwin Recruiting Full time

    A luxury resort hotel is seeking a dynamic Front Office Manager! If you have a passion for taking care of guests and developing a strong team please APPLY TODAY! Front Office Manager Requirements and Responsibilities:Strong organizational and problem Office Manager, Manager, Office, Business Services, Staffing

  • Assistant Front Office Manager

    5 days ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the...

  • Assistant Front Office Manager

    6 days ago

    Miami Beach, United States Loews Hotels & Co. Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the...

  • Assistant Front Office Manager

    3 weeks ago

    Deerfield Beach, Florida, United States Deerfield 21 Corp Full time

    Description:Join our dynamic hospitality team as an Assistant Front Office Manager and be the cornerstone of our guests' experience In this pivotal role, you'll assist in leading our front desk operations, ensuring exceptional service standards, and creating memorable guest interactions. If you're passionate about delivering outstanding customer service and...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    The Front Office Supervisor oversees the day-to-day activities of the Front Office to ensure that the office runs smoothly and efficiently. Examples of Duties, includes but is not limited to the following: Monitor available rooms to ensure the hotel Office Supervisor, Office, Supervisor, Hotel, Business Services

  • Assistant Front Office Manager

    7 days ago

    Miami, Florida, United States Loews Hotels & Co. Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the...

  • Front Office Medical Assistant

    1 month ago

    Miami, United States OnePlus Healthcare Full time

    Job DescriptionJob DescriptionSalary: We are seeking a Front Office Medical Assistant to support us with administrative and secretarial tasks. In this position, you will help our patients schedule appointments, collect insurance and health information, and input all relevant data into our electronic health records. You will also answer phones and perform...

  • Front Desk Receptionist/office Assistant

    7 days ago

    Miami Beach, United States Alma Medical Group Inc Full time

    **Position Summary** 1 year of medical front desk experience preferred. The Front Desk Receptionist is responsible for being the first point of contact as patients come into the office. They greet patients, check them in and answer any of their questions questions. The Front Desk Receptionist will also be responsible for managing all incoming telephone...

  • Front Desk Manager

    9 hours ago

    Miami Beach, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    Overview Opportunity:  Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path    Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and...

  • Front Office Supervisor

    5 days ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Supervisor

    7 days ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Manager

    3 hours ago

    Ormond Beach, United States PRM HOTEL GROUP Full time

    This is an exciting opportunity to lead the front desk team at our award-winning Hilton Garden Inn Daytona Beach Oceanfront. BASIC PURPOSE : Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with Hilton Garden Inn policies and procedures while meeting/exceeding financial goals. Assist the General Manager...

  • Esme Hotel Front Office Supervisor

    1 month ago

    Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionThe Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial...

  • Esme Hotel Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Think Hospitality Full time

    The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. DUTIES & FUNCTIONS Greet,...

  • Front Office Manager

    4 weeks ago

    Boynton Beach, United States dental.staff Full time

    Job Summary: Well established, high quality family oriented practice. Looking for an experienced, motivated and friendly individual to join our team. At least 3 years of dental assisting and/or experience in general dentistry. Knowledge of eaglesoft. We offer competitive pay that recognizes your skills and experience. Your responsibilities include but are...

  • Front Office Director

    5 days ago

    Miami, United States Hersha Hospitality Management, LP Full time

    Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager - Area General Manager Essential Job Functions. Interview, select, train Director, Office, Operations, General Manager, Accounting, Hotel, Business Services

  • Front Office Manager

    4 weeks ago

    Newport Beach, United States Newport Coast Mental Health Full time

    **Medical Assistant Front Office Manager (Newport Beach)** **Newport Coast Mental Health** Newport Coast Mental Health has offered psychotherapy and psychiatric medication management to patients in the Orange County area for over thirty years in a private practice setting. We seek a compassionate and efficient person to greet patients, check-in and check...

  • Assist. Director of Front Office

    1 week ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job Opportunity at Highgate Hotels Location: The Elser Hotel & Residences in Downtown Miami Overview: We are looking for an Assistant Director of Front Office who will be in charge of ensuring top-notch Guest Services and Concierge operations. Your main goal is to provide exceptional service to all guests, while also maximizing room revenue and occupancy....