Front Office Supervisor

4 weeks ago

Miami Beach, United States Loews Hotels Full time

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department.

Essential Functions and Responsibilities

* Coordinates the quality, efficiency, and safe operations of the Front Office department
* Ensures safe and efficient flow of traffic of arriving and departing guests.
* Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
* Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
* Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole
* Develops Overnight Front Desk Agents and Star Service Operators
* Maintains open lines communication with other departments
* Interacts frequently with guests to ensure satisfaction with services
* Attends all required meetings for position
* Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
* Conducts regularly scheduled meetings and training as required
* Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
* Ensures that all requests are handled promptly, accurately, and with utmost courtesy
* Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
* Completes the overnight checklist
* Ensures that all daily and group reports are distributed to appropriate parties
* Other duties as assigned

Supportive Functions and Responsibilities

* Maintains clean and excellent condition of Back Office area and equipment
* Maintains proper stock of all supplies in Back Office Area
* Executes emergency procedures in accordance with hotel standards
* Notifies appropriate individuals and departments of any problems or unusual matters of significance
* Attends all appropriate hotel meetings and training sessions
* Is polite, friendly, and helpful to guests, employees, and management
* Promotes and applies teamwork skills at all times
* Complies with all hotel standards, policies, and rules
* Complies with safety regulations and procedures
* Remains current on hotel information and changes

Qualifications

* Excellent communication skills - oral and written
* Excellent guest service skills
* Knowledge of computer programs utilized in property management
* Able to work a flexible schedule, including weekends and holidays

Education:

* Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

Experience:

* Minimum two years experience as Front Desk Agent at a comparable quality property

  • Front Office | Front Office Supervisor

    1 month ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    The Front Office Supervisor oversees the day-to-day activities of the Front Office to ensure that the office runs smoothly and efficiently. Examples of Duties, includes but is not limited to the following: Monitor available rooms to ensure the hotel Office Supervisor, Office, Supervisor, Hotel, Business Services

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Unavailable Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Unavailable Full time

    Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Florida Hotel, LLC Full time

    Overview: "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Fontainebleau Full time

    Overview"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    2 weeks ago

    Miami Beach, United States Fontainebleau Full time

    Overview"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office | Front Office Supervisor

    1 week ago

    Miami Beach, United States Fontainebleau Florida Hotel, LLC Full time

    Overview: "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...

  • Front Office Supervisor

    3 weeks ago

    Miami Beach, United States Loews Hotels Full time

    Front Office Supervisor A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are...

  • Front Office Supervisor

    1 week ago

    Miami Beach, United States Loews Hotels Full time

    Front Office Supervisor A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are...

  • Front Office Supervisor

    4 weeks ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Supervisor

    1 week ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company...

  • Front Office Supervisor

    3 weeks ago

    Miami, United States Peachtree Hotel Full time

    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to...

  • Front Office Supervisor

    3 weeks ago

    Miami, United States Peachtree Hotel Full time

    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to...

  • Esme Hotel Front Office Supervisor

    1 month ago

    Miami Beach, United States Think Hospitality Full time

    The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. DUTIES & FUNCTIONS Greet,...

  • Esme Hotel Front Office Supervisor

    2 months ago

    Miami Beach, United States Think Hospitality Full time

    Job DescriptionJob DescriptionThe Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial...

  • Front Office Supervisor

    5 days ago

    Miami Beach, United States 1 Hotel South Beach Full time

    Overview: Grow with us... The front office = the heart of every single one of our hotels. Its the team who first greets guests when they step inside 1 Hotel & Homes South Beach, tends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and...

  • Front Desk Supervisor

    2 months ago

    Miami Beach, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer

  • Front Office Supervisor

    2 weeks ago

    Miami Beach, United States Kimpton Hotels Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...