Client Advisor | Spring Street

3 weeks ago

New York, United States Burberry Full time

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

MEASURES OF SUCCESS

Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

New client acquisition (conversion and retention)

Number of appointments held on a monthly basis

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

* Expected base salary for the role will generally be between $25.00 and $27.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
* This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Posting Notes: USA || New York (US-NY) || New York || RETAIL OFFLINE || MAINLINE || n/a ||

  • Financial Advisor Coordinator

    3 weeks ago

    New York, United States Lead Advisor Full time

    Our wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding. Administrative Duties: Maintain client list and case files E-file and hard file investment and insurance related documents Maintain calendar, schedule follow-up...

  • Financial Advisor Coordinator

    3 weeks ago

    New York, United States Lead Advisor Full time

    Our wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding.Administrative Duties:Maintain client list and case filesE-file and hard file investment and insurance related documentsMaintain calendar, schedule follow-up appointments...

  • Financial Advisor Coordinator

    4 weeks ago

    New York, United States Lead Advisor Full time

    Our wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding.Administrative Duties:Maintain client list and case filesE-file and hard file investment and insurance related documentsMaintain calendar, schedule follow-up appointments...

  • Financial Advisor Coordinator

    5 days ago

    New York, New York, United States Lead Advisor Full time

    Our wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding. Administrative Duties: Maintain client list and case files E-file and hard file investment and insurance related documents Maintain calendar, schedule follow-up...

  • Financial Advisor Coordinator

    5 days ago

    New York, New York, United States Lead Advisor Full time

    Our wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding. Apply below after reading through all the details and supporting information regarding this job opportunity. Administrative Duties: Maintain client list and case files...

  • Board Certified Ophthalmologist Physician Advisor, Disability Peer Review

    4 weeks ago

    New York State, United States Dane Street Full time

    Dane Street is expanding our physician panel! This is a telework opportunity for supplemental income for physicians providing a caseload customized to your schedule. Our physician panel is comprised of independent contract reviewers (1099) compensated on a per-case basis.JOB SUMMARYAs Physician Reviewer/Advisor for Disability Peer Review, you will utilize...

  • Client Advisor

    5 days ago

    New York, United States Banana Republic Full time

    About The Job Client Advisor's are Ambassadors to the brand, ensuring that every Client is treated according to the Banana Republic standard. We strive to discover our clients and their every need, and to guide them across the brand. We deliver the best client experience and conveying passion for the product in every interaction. Job Profile As a Client...

  • Client Advisor

    1 week ago

    New York, United States Banana Republic Full time

    About The Job Client Advisor's are Ambassadors to the brand, ensuring that every Client is treated according to the Banana Republic standard. We strive to discover our clients and their every need, and to guide them across the brand. We deliver the best client experience and conveying passion for the product in every interaction. Job Profile As a Client...

  • Client Advisor

    5 days ago

    New York, New York, United States Banana Republic Full time

    About The JobClient Advisor's are Ambassadors to the brand, ensuring that every Client is treated according to the Banana Republic standard. We strive to discover our clients and their every need, and to guide them across the brand. We deliver the best client experience and conveying passion for the product in every interaction.Job ProfileAs a Client Advisor...

  • Client Service Associate

    1 week ago

    New York, United States Advisor Business Solutions Full time

    **Qualifications**: Knowledge of investment and portfolio administration such as fund transfers and withdrawals, RMDs, capital gains, and losses, calculation of stepped-up cost basis, ACATs, new account documentation, and classification of securities. Experience with the Fidelity custodial platform is preferred. **Responsibilities**: - Engage and promptly...

  • Client Advisor

    5 days ago

    New York, New York, United States Temple St Clair Full time

    ABOUT THE BRAND Temple St. Clair founded her namesake company in 1986 in Florence, Italy, thus beginning her collaboration with the world's finest goldsmiths. Nearly four decades later, and now headquartered in New York, Temple St. Clair is recognized as one of Americas pre-eminent independent jewelry brands with a collection of timeless, recognizable...

  • Client Advisor

    7 days ago

    New York, United States Marsh & McLennan Companies Full time

    Marsh is seeking candidates for our open Associate Client Advisor position based in our NYC, Philadelphia or Washington D.C. office. What can you expect:Becoming a member of Marsh's Multinational team who delivers expert broking & strategy solutions Client Advisor, Advisor, Business, Client, Banking, Solutions

  • Client Advisor

    2 months ago

    New York, New York, United States Burberry Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    3 weeks ago

    New York, New York, United States Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor Manager

    4 weeks ago

    New York, United States MONCLER S.P.A. Full time

    POSITION OVERVIEW: The Client Advisor Manager (CAM) is a Brand ambassador who embodies the Moncler Client Promise and represents the Brand's values in the execution of their role. Reporting to the Store Manager/Director, the CAM is responsible for delivering exceptional business results, by leading and coaching a team, supporting the cultivation of client...

  • Client Advisor Manager

    3 weeks ago

    New York, United States MONCLER S.P.A. Full time

    POSITION OVERVIEW: The Client Advisor Manager (CAM) is a Brand ambassador who embodies the Moncler Client Promise and represents the Brand's values in the execution of their role. Reporting to the Store Manager/Director, the CAM is responsible for delivering exceptional business results, by leading and coaching a team, supporting the cultivation of client...

  • Technical Client Solutions, Avp

    1 week ago

    New York, United States State Street Full time

    Technical Client Solutions/Business Integration/Product Development, AVP - Hybrid Who we are looking for This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. Why this role is important to us The specific product Fund Connect is State Street’s market-leading global...

  • Client Advisor

    4 weeks ago

    New York, United States OTB Group Full time

    JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and...

  • Client Advisor

    3 weeks ago

    New York, United States OTB Group Full time

    JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and...

  • Client Advisor

    4 weeks ago

    New York, United States LVMH Full time

    PosteLOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion. LOEWE's legacy of craftsmanship remains the living soul of...