Client Advisor

3 weeks ago

New York, United States OTB Group Full time
JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Role and Responsibilities

Sales
• Self motivated and entrepreneurial mindset with emphasis on driving sales results through qualitiative customer conversion and development of proactive sales via personalized, client-centric follow up/follow through activity
• Reach and surpass monthly sales goals as determined by Management
• Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all product categories in-store
• Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible, aiming to foster development of loyal shoppers: Welcome and know regular customers
• Experience in luxury handbag and leathergoods sales or specialist role is a plus

Customer Service
• Strong customer service skills to provide courteous and precise customer satisfaction
• Strong organizational skills, multi-tasking and prioritizing capabilities
• Develop and maintain a book of clients including sales records, records of all client preferences as well as records of clients' life events (birthdates, etc.)
• Follow-up with clients through phone, email, cards and special announcements
• Align with style and qualitative standards of the brand throughout Sales and post-sale process
• Take full advantage of all contact with customers in the store and promote both the brand and product
• Collaborate with other colleagues to achieve business objectives and contribute to a teamwork oriented environment
• Constantly keep up-to-date regarding fashion trends; know and monitor competition
• Anticipate and understrand customers' needs, both expressed and less obvious
• Demonstrate, recommend and style the products available; promote wardrobing
• Schedule client appointments and prepare in advance for successful appointment conversion
• Develop pre-existing and new clients via consignment and proactive selling techniques
• Ensure customer loyalty through client data capture and utilization for follow up activity

Operations
• Participate in the inventory process
• Contribute to and create an overall positive atmosphere in the store
• Maintain a clean and organized store to create a comfortable shopping experience
• Maintain knowledge and understanding of store sales goals
• Support the store manager to ensure accuracy in all POS transactions along with cash handling and banking procedures
• Apply all store operations policies and procedures provided by the Company

Merchandising
• Maintain visual merchandising criteria and quantities per Company standards and guidelines
• Ensure that product is accurately coded, tagged and priced
• Provide store management with qualitative feedback

Physical Requirements
The physical demands described must be met by an individual to successfully perform the essential functions of this job:
• Required to stand and walk for up to eight hours in a workday
• Required to lift and or move up to 50 pounds
• Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; reach with hands and arms; talk and hear; and work with cleaning solutions.
• The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth vision, depth perception and ability to adjust focus.

Competencies
• Customer/Client focus
• Communication proficiency
• Organizational skills
• Ethical Conduct

Qualifications and Education Requirements
• Previous retail customer service experience in luxury market
• Previous client book preferred
• Excellent customer services skills

Preferred Skills
• Experience in luxury / high-end clienteling environment
• Proven sales track record and achievement of sales goals
• 5+ years in premium / luxury commission sales environment

Salary Range: $19-$21

#JS #LI-AR

Location:

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