Compliance Coordinator
2 weeks ago
Manipulates compliance survey results in to prioritize service provider communication.
Communicates regularly with service providers via telephone to get work order compliance updates.
Updates and performs uploads into system to work orders to document communications.
Coordinates and communicates with procurement & leadership regarding vendor/EFO compliance trends/concerns.
Partner with internal service teams to ensure compliance of all associated tasks requiring documentation in a timely manner
Provide weekly reports around compliance opportunities & wins to leadership team
Communicates regularly with customers at the Center level to respond to negative survey results and resolve compliance issues.
Attend and own a portion of customer facing Operations meetings surrounding recent compliance issues and resolutions.
Qualifications:
Education
Associates Degree or equivalent experience.
Business Experience
Minimum of two years' experience in a facilities maintenance, property management or customer service role required. Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
Language Skills
Bi-lingual English-Spanish preferred.
Technical Qualifications & Skills
Advanced proficiency MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills.
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
Ability to critically think and problem solve.
Ability to maintain a courteous, professional demeanor at all times.
Convey confidence in providing and receiving pertinent information.
Must be punctual, reliable and caring about their work ethic.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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