Service Representative III

4 weeks ago

St Petersburg, United States Johns Hopkins Health System Full time
Service Representative Position Summary:
The Service Representative gives direction to provide efficient access to ensure patient safety. Successfully meets the challenges of accurately scheduling, appropriately managing and implementing provider scheduling templates, registering, and supporting multiple hospital clinics, rehab disciplines and/or departments. The Service Representative displays leadership in working collaboratively with other members of the health care team, ensuring patient needs are met in a timely manner resulting in both patient and physician satisfaction. The position will maintain and develop processes to policies with the focus on increasing access.

Service Representative Key Accountabilities:
  • Assists Service Representative Supervisor in orientation and training to increase competency.
  • Acts as initial contact for problem resolution of customer needs, manages clinic scheduling, answers and directs telephone calls in a polite and informative manner.
  • Communicates with other areas of the organization at multiples levels both providers, leadership and frontline staff to promote a collaborative work environment.
  • Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
  • Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
  • Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
  • Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and increased access.

Work Hours: Full Time/40 Hours Per Week

Work Location: St. Petersburg, FL

Service Representative Qualifications:
  • A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
  • The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required.
  • Minimum of 4 years of healthcare business office knowledge with procedures including: registration, scheduling, medical record management, insurance required. Must also have advanced understanding of medical terminology.
  • Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public.

Salary Range: Minimum 18.47 per hour - Maximum 29.55 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

  • Homeless Services Case Manager III

    4 weeks ago

    St. Petersburg, United States St. Vincent de Paul CARES Full time

    About the RoleWe are seeking a highly skilled and compassionate Homeless Services Case Manager III to join our team at St. Vincent de Paul CARES. As a key member of our organization, you will play a vital role in providing supportive services to individuals and families experiencing homelessness.Job SummaryThe Homeless Services Case Manager III will be...

  • Social Services Professional III

    2 days ago

    St. Petersburg, Florida, United States SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS Full time

    About the RoleAs a Case Manager III-Homeless Services, you will play a vital part in our mission to provide assistance and support to individuals and families experiencing homelessness. Your role will involve assessing clients' needs, developing individualized plans to achieve housing stability, and connecting them with essential resources and services.Key...

  • Customer Service Representative

    1 week ago

    St Petersburg, United States Circle K Stores, Inc. Full time

    Store 2708622: 1598 54 Ave N, St Petersburg, Florida 33703 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Petersburg, United States Virginia Linen Service Inc Full time

    Job OverviewWe are seeking an experienced and motivated Customer Service Representative to join our team at Virginia Linen Service, Inc. This is a fantastic opportunity for someone who is looking to start a career in the linen industry.

  • Customer Service Representative

    4 weeks ago

    St Petersburg, United States The Adecco Group Full time

    Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution! Adecco is currently assisting one of its clients in their search for a Customer Serv Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Field Service Representatives

    2 days ago

    St. Petersburg, Florida, United States Tampa Bay Times Newspaper Full time

    Opportunity Overview:We are currently seeking Field Service Representatives to join our team in various counties across Florida.This is an exciting opportunity for motivated individuals who are looking to earn a steady income while working part-time hours.As a Field Service Representative, you will be responsible for delivering goods and services to our...

  • Customer Service Representative

    3 weeks ago

    St Petersburg, United States Sears Holdings Corp. Full time

    Sears Holdings Corp. is seeking a Customer Service Representative to join our team in sales and customer service. As a representative, you will be responsible for selling and servicing customers within one or more departments. Your primary goal will be to deliver a positive customer shopping experience, ensuring that all pricing, signing & display guidelines...

  • Customer Service Representative

    3 weeks ago

    St Petersburg, United States KENTUCKY FRIED CHICKEN Full time

    Job TitleCustomer Service RepresentativeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to our guests.Key ResponsibilitiesPrepare and serve guest...

  • Customer Service Representative

    3 weeks ago

    St. Petersburg, Florida, United States America's Best Full time

    About the OpportunityWe are looking for a motivated and detail-oriented Customer Service Representative to join our team at America's Best.As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support. This includes answering questions, resolving issues, and providing general...

  • Food Service Representative

    4 weeks ago

    St Petersburg, United States KENTUCKY FRIED CHICKEN Full time

    We are seeking a Food Service Representative to join our team at KFC. In this role, you will be responsible for preparing and serving food to our guests in a timely and efficient manner.About KFC CorporationKFC Corporation has been serving up finger-lickin' good food for over 70 years. We're proud of our heritage and our commitment to quality and customer...

  • Athletic Trainer Specialist

    2 days ago

    St. Petersburg, Florida, United States Tallahassee Orthopedic Clinic III P Full time

    About UsTallahassee Orthopedic Clinic III P is a leading healthcare provider dedicated to delivering exceptional patient care and outstanding medical services. As an esteemed athletic trainer, you will be part of our talented team in providing top-notch medical assistance to athletes.

  • Customer Service Representative

    2 months ago

    St Petersburg, United States Hunter Hamilton Full time

    We have a great opportunity for a Customer Service Representative for one of our best clients in the St. Petersburg, FL area! If you have experience in this area, this might be a great opportunity for you! Position: Customer Service Representative Position Scope: The Customer Service Representative (CSR) provides comprehensive customer service directly to...

  • Customer Service Representative

    4 weeks ago

    St. Petersburg, Florida, United States Seacoast Bank Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Seacoast Bank. This role is responsible for building relationships with customers, providing excellent customer service, and meeting sales targets.

  • Client Service Representative

    3 weeks ago

    St. Petersburg, Florida, United States Suncoast Center Full time

    Job Title: Client Service RepresentativeJob Summary:We are seeking a skilled Client Service Representative to join our team at Suncoast Center. In this role, you will serve as the first point of contact for clients and guests, providing exceptional customer service and ensuring a seamless experience.About the Job:The ideal candidate will have two years of...

  • Customer Service Representative

    19 hours ago

    St Petersburg, United States Penske Full time

    Job OverviewPenske is a leading transportation company seeking a skilled Customer Service Representative to join our team. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls.

  • Customer Service Representative

    3 weeks ago

    St. Petersburg, Florida, United States Flippers Pizzeria Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Flippers Pizzeria. In this role, you will be responsible for providing exceptional customer service that matches our excellent pizza.The ideal candidate will have a friendly and outgoing attitude, with the ability to work in a fast-paced environment.

  • CUSTOMER SERVICE REPRESENTATIVE

    1 week ago

    St Petersburg, United States Family Dollar Full time

    Family Dollar - 1701 4TH STREET S [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    4 days ago

    St Petersburg, United States NESCO Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients and their employees. As a key member of our team, you will be responsible for setting up and maintaining client accounts, ensuring timely processing and maintenance, and providing excellent customer service via various communication...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States Spencer Gifts Full time

    Job ResponsibilitiesAs a Guest Services Representative at Spencer's, you'll play a vital role in maintaining guest services, operating POS systems with precision, and collaborating with the store management team to drive sales growth and maintain a secure environment. Your attention to detail and ability to multitask will make you an invaluable asset to our...

  • Customer Service Representative

    6 months ago

    Petersburg, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who...