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Front Office Manager
2 weeks ago
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Location Description
1433 Camino Del Rio South, San Diego, California 92108
Find an inviting retreat in the center of it all at Sheraton Mission Valley San Diego Hotel. Located in the city's Mission Valley neighborhood, our authentic and elegant hotel places all parts of San Diego at your fingertips. The airport and San Diego University are right outside of our hotel doors, while iconic attractions like SeaWorld, Petco Park, Balboa Park and the San Diego Zoo are a short drive away.
Requirements
What we are looking for
- High work ethic, self-initiative, independent judgment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
Salary Range: $65,000 to $70,000
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