Front Office Manager

2 weeks ago

San Diego, United States Ocean Park Inn Full time

Job Title**:Front Office Manager**

Department**:Front Office**

Reports to**:General Manager**

Status**:Exempt (Salary)**

Thanks for taking a look at our job posting We are excited to be adding a senior team member to our staff, and look forward to speaking with you. The Ocean park Inn is a 71 room ocean front property in Pacific Beach. We recently went through a $8million dollar complete renovation of the entire property and look forward to be adding out new bar in the following year.

**SUMMARY**
- Manages front office operations to ensure high level of company culture, profitability, and guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, checks rooms and public areas for cleanliness._

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations._
- As an integral part of leadership, you will be in charge of ensuring the company culture is in effect at the front desk.
- Supervise front desk clerks and ensure smooth operation of front desk area.
- Maintain occupancy, revenue, payroll, and expenses within budgeted parameters
- Set room inventory controls by adjusting rates and conducting daily calls to determine select competitor's rates
- Do daily checks/inspections of rooms
- Provide and ensure high-quality guest service
- Monitor associate interaction with guests to include arrival, guest room experience, lobby breakfast experience and departure
- Work with General Manager to constantly improve curb appeal, cleanliness, lobby presentation and arrival experience
- Maintain desired levels of quality assurance ratings including guest comment cards, accounting audit and inspection scores
- Responsible for proper key control and other security measures
- Recruit, select, and retain a quality staff
- Perform associate training on policies, practices and procedures
- Responsible for supervision, performance reviews, and disciplinary actions of associates with the approval of the General Manager
- Prepare work schedules and expedite workflow
- Process and understand required reports and monitor reports for inconsistencies
- Adhere to all safety procedures and inform management of any unsafe conditions
- Perform night audit duties if needed

**REQUIRED SKILLS AND ABILITIES**
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Time Management - Managing one's own time and the time of others.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Instructing - Teaching others how to do something.
- Oral Comprehension and Expression - The ability to listen and communicate information and ideas in speaking so others will understand.
- Written Comprehension and Expression - The ability to read and communicate information and ideas in writing so others will understand.
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Reaction Time - The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath.

**EXPERIENCE and/or EDUCATION**
- Bachelor’s Degree in business or related hospitality certification preferred.
- Minimum of 5 years of experience in the hotel industry preferred
- Minimum of 2 years of experience in a supervisory role preferred

Pay: From $25.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experie

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