Customer Service Advocate

2 weeks ago

slab city, United States Pyramid Consulting, Inc Full time
Immediate need for a talented Customer Service Advocate. This is a 06+ Months Contract opportunity with long-term potential and is located in CA, WA, OR, AZ (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-45996

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Customer service representatives will be calling health plan members to ask them about their medical care.
  • If they haven’t completed their recommended tests and screenings, encourage them to schedule those appointments, to keep them healthy.
  • By helping them stay on top of their health care screenings, we are making a difference by helping them live long, healthy lives.
  • Calling members regarding important preventive care.
  • Utilizing database to track and document outbound calls & other programs and tools.
  • Making at least 30-50 member calls in a workday.
Key Requirements and Technology Experience: 
  • Skills-Customer Service/Call Center experience in Healthcare, Experience with outbound callings and HEDIS experience.
  • Customer service experience.
  • Computer Skills (Word, Excel, Outlook).
  • Strong verbal skills.
  • High school diploma or equivalent.
  • Excel, Word, Outlook, Teams, Power Point, Zoom.
  • Shift Schedule: 8 AM - 4:30 PM PST.
  • Location-Remote-CA, WA, OR, AZ (if they are willing to change hours to reflect time zone).
Our client is a leading Helthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

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