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Customer Service Advocate
1 month ago
Job ID:24-45996
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Customer service representatives will be calling health plan members to ask them about their medical care.
- If they haven’t completed their recommended tests and screenings, encourage them to schedule those appointments, to keep them healthy.
- By helping them stay on top of their health care screenings, we are making a difference by helping them live long, healthy lives.
- Calling members regarding important preventive care.
- Utilizing database to track and document outbound calls & other programs and tools.
- Making at least 30-50 member calls in a workday.
- Skills-Customer Service/Call Center experience in Healthcare, Experience with outbound callings and HEDIS experience.
- Customer service experience.
- Computer Skills (Word, Excel, Outlook).
- Strong verbal skills.
- High school diploma or equivalent.
- Excel, Word, Outlook, Teams, Power Point, Zoom.
- Shift Schedule: 8 AM - 4:30 PM PST.
- Location-Remote-CA, WA, OR, AZ (if they are willing to change hours to reflect time zone).
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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