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Client Relationship Specialist

3 months ago

Tarentum, United States Management Science Associates, Inc. Full time

Responsibilities:

* Run routine reports and conduct preliminary analysis of data
* Work with team members to learn about the client's business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company's analytical tools and capabilities.
* Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
* Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
* Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
* Learn the systematic problem solving processes used in Client Service
* Learn the use of company services
* Hybrid in-office and remote work. Candidates must currently live in the Pittsburgh, PA region due to in-office work

Required Skills:

* Pursuing a bachelor's degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
* Strong interpersonal skills
* Effective time management skills
* Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
* Strong analytical and organization skills
* Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
* High degree of flexibility, motivation and drive
* Demonstrated problem solving skills
* Ability to learn and develop business and data-analysis skills
* Ability to interact effectively with clients, managers, and coworkers
* Ability to perform multiple tasks in deadline-driven environment
* Proactive and positive attitude with diplomacy; willingness to take responsibility
* Must be a self-starter, flexible, and highly detail-oriented
* Ability to collaborate effectively with personnel at all levels
* Self-motivated for continued learning and growth
* Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
* Exceptional quality of work and attention to detail with a high degree of organizational ability
* Build credibility with the client team by delivering consistently and meeting expectations

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