FT Manager Customer Service
6 days ago
Job Requisition: 401999_external_USA-SC-Sumter
Address: USA-SC-Sumter-5700 Broad Street Ext
Store Code: Store 01475 Front End (7224690)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
-
FT Manager Customer Service
1 week ago
Sumter, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 401999_external_USA-SC-Sumter Address: USA-SC-Sumter-5700 Broad Street Ext Store Code: Store 01475 Front End (7224690) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Facilities Manager
2 weeks ago
Sumter, United States Capital Investment Properties, LLC. Full timeJob DescriptionJob DescriptionJob Listing: Facilities ManagerLocation: Sumter, SCFacility Size: 14,000 sq. ft.We are seeking a dedicated, full-time Facilities Manager for our 14,000 sq. ft. facility in Sumter, SC. The ideal candidate will be responsible for overseeing facility bookings, maintaining the cleanliness and upkeep of the facility (including...
-
FT Manager Customer Service
6 days ago
Sumter, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
FT Manager Customer Service
6 days ago
Sumter, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Representative, Customer Service
1 week ago
Sumter, United States L C Industries Full timeRepresentative, Customer ServiceABOUT LCIThe mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.BUILD: We create over 2,000 products and distribute...
-
Representative, Customer Service
3 months ago
Sumter, United States LC Industries Full timeRepresentative, Customer ServiceABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and...
-
Representative, Customer Service
6 days ago
Sumter, United States L C Industries Full timeRepresentative, Customer ServiceABOUT LCIThe mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.BUILD: We create over 2,000 products and distribute...
-
Representative, Customer Service
6 days ago
Sumter, United States L C Industries Full timeRepresentative, Customer ServiceABOUT LCIThe mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.BUILD: We create over 2,000 products and distribute...
-
Customer Services Representative
1 week ago
Sumter, United States Lose Design Full timeAbout the job Customer Services Representative We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role:Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to...
-
Customer Services Representative
2 months ago
Sumter, United States Lose Design Full timeAbout the job Customer Services Representative We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual...
-
Customer Services Representative
6 days ago
Sumter, United States Lose Design Full timeAbout the job Customer Services Representative We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role:Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to...
-
Customer Service Team Lead
2 days ago
Sumter, South Carolina, United States Food Lion Full timeJob DescriptionAt Food Lion, we are committed to providing an exceptional shopping experience for our customers. As a CUSTOMER SERVICE TEAM LEAD, you will play a key role in ensuring that our customers receive fast, easy, flexible and friendly service.We are seeking a highly motivated and customer-focused individual to join our team as a Retail Operations...
-
Customer Service Rep
4 weeks ago
Sumter, United States SixAxis Full timeDescriptionDescription: Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files...
-
Customer Service Rep
6 days ago
Sumter, United States SixAxis LLC Full timeDescriptionDescription: Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files...
-
Customer Service Department Lead
1 day ago
Sumter, South Carolina, United States Food Lion Full timeAbout Our CompanyFood Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Job SummaryWe are seeking a skilled and experienced Front End Store Manager to join our team. As a key...
-
Customer Service Rep
1 week ago
Sumter, United States SixAxis LLC Full timeDescriptionDescription: Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files...
-
PT Customer Service Leader
2 months ago
Sumter, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 309838_external_USA-SC-Sumter Address: USA-SC-Sumter-5700 Broad Street Ext Store Code: Store 01475 Front End (7224690) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Customer Service Representative
2 days ago
Sumter, South Carolina, United States IGA Southeast Full timeCashier Job SummaryWe are seeking a highly motivated and detail-oriented Cashier to join our team at IGA Southeast. In this role, you will be responsible for managing cash transactions, operating a cash register, and providing exceptional customer service to our guests.Estimated Salary: $13-$19 per hour (dependent on experience)Key Responsibilities:Process...
-
Customer Service Ambassador
2 days ago
Sumter, South Carolina, United States Family Dollar Full timeJob Title: Customer Service Ambassador at Family DollarWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Ambassador. As a key member of our store staff, you will be responsible for delivering exceptional customer service, ensuring seamless transactions, and maintaining a clean and welcoming store environment.Your...
-
Customer Service Representative
2 days ago
Sumter, South Carolina, United States Food Lion Full timeJob OverviewA career opportunity has arisen for a Customer Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service, ensuring efficient checkout processes, and maintaining a clean and organized store environment.Based in USA-SC-Sumter, this role offers a...
