Customer Service Rep
4 weeks ago
Description:
Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Works on-site at our Sumter, SC office.
Key Responsibilities:
- Administrative Tasks for managing assigned Sales Mgr. accounts
- Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems
- Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
- Customer Information: assists in the entering of information for customers, distributors and updates information as necessary
- Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
- Receive/send all customer drawings, maintain due dates current in system
- High level product and process knowledge to answer internal/external customer queries
- Other responsibilities as assigned or required
Requirements
Skills and Experience Required:
- A results-oriented individual who thrives working in a fast-paced environment
- Strong written and verbal communication skills
- Works well in a team environment to honor SafeRack's Customer 1st Philosophy
- Ability to problem-solve while following process guidelines
- 2+ years' experience in B2B customer service preferred
- Experience with Microsoft Office - Outlook, Word, Excel
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