Assistant Slot Service Manager

3 weeks ago


Las Vegas, United States Terrible Herbst, Inc. Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

POSITION OVERVIEW:

A successful Assistant Slot Service Manager will be able to coordinate with management, dispatch, slot service technicians, drop team, security, vault, and various slot manufacturers to ensure calls for service are completed in an effective and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary:

* Support and in the absence of the Slot Service Manager oversee the smooth operation of the service department which includes slot technicians, slot install team and slot drop team
* Recruit, manage, and develop Slot Service Technicians, Slot Route Supervisors and Drop team members.
* Ensure employees are in compliance with all policies and procedures and that they are trained properly.
* Continually evaluate and manage employee issues and their performance. Administer progressive discipline when required.
* Provide constructive feedback to upper management regarding necessary changes or improvements.
* Monitors calls for service to ensure ATMs, slot machines and related equipment are in working order.
* Develop, review and implement, upon approval, new procedures to ensure the smooth and effective operation of slot machine maintenance
* Coordinate fleet vehicle maintenance and service
* Manage and maintain part inventories for slot machines, ATMs and other associated equipment
* Coordinates with Install Team, Drop Team and other departments on all projects, new locations and any upcoming changes in the slot route.
* Coordinate with various manufacturers game installs/removals, theme conversions, moves, par/game setting changes, and mandatory gaming notification upgrades.
* Ensures integrity of all slot machine documentation. Investigates and reports any irregularities to compliance.
* Review checklists and PAR sheets for accuracy when compared to slot machine options
* Diagnose and repair ATM and slot machine components and associated equipment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

* Five (5) years of Slot Technician or similar experience required
* Three (3) year in a Slot Management role required.
* Ability to use Microsoft Office applications including Excel, Word, Outlook, PowerPoint and Access
* Ability to read and interpret slot PAR sheets
* Practical knowledge of slot machine repair, hardware, software and other components
* Previous experience with Konami Synkros player tracking preferred.
* Ability to manage and coordinate multiple tasks at once
* Ability to work independently and in a team environment
* Ability to operate power tools, electronic test equipment, pallet jack and hand truck
* Excellent communication skills
* Must be willing and able to work flexible hours including evenings, weekends and holidays on a rotational basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us



  • Las Vegas, United States Palms Casino Resort Full time

    Working closely with the Shift Manager of Slots, the Assistant Shift Manager Slots will play an important role by supervising the slot department during the assigned shift. Ensure that all areas are staffed and directs all slot personnel throughout the shift. Serves as witness on major jackpots and signs checks. Maintain the highest standards of customer...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: In this supervisory role, you will be responsible for overseeing the Slot Service Technicians while coordinating with dispatch during their assigned shift with special...

  • Slot Technician

    1 month ago


    Las Vegas, United States SlotCycle Full time

    Job DescriptionJob DescriptionOverviewAs a Slot Technician at SlotCycle, you will service customers by ensuring that Slot Machines are in good working order. You will accomplish this by applying your skills to troubleshooting, configuring software, and repairing slot machines and related components and parts. SlotCycle has a wide range of manufactures models...

  • Mechanic Slots

    5 days ago


    Las Vegas, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...

  • Slot Technician

    1 month ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob Description  JOB DESCRIPTION SUMMARY Responsible for providing front line support and maintenance of Gaming Equipment. The Slot Technician reports to the Lead Slot Technician or Slot Supervisor. The work environment is fast paced, demanding and requires the employee to be highly motivated and provide superior guest service at all...


  • Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences...


  • Las Vegas, United States Palms Casino Resort Full time

    Working closely with the Slot and Assistant Slot Shift Manager, the Gues Service Ambassador provides prompt service excellence to guests in the gaming area; expediting service calls, fixing minor machine errors, and keeping the gaming floor clean and organized. Additionally, the Guest Service Ambassador is responsible for verifying jackpots, expediting...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Purpose: A successful Slot Project Technician will be able to execute projects and tasks in a timely manner with the utmost accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following and other...

  • Slot Tech

    1 month ago


    Las Vegas, United States Lucky's Gaming & Spirits Full time

    Job DescriptionJob DescriptionJob Title: Slot TechnicianReports to: Casino Manager Slot tech needed on a on call basis when needed to diagnose and order necessary parts. Slot tech will be hired as an independent contractor and will be paid per job.Must have experience in diagnosing issues and installing parts. No actual repair on site will be required. -...

  • slots floorperson

    1 day ago


    Las Vegas, Nevada, United States Boyd Gaming Full time

    Position Description: Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting...


  • Las Vegas, United States Terrible Herbst Full time

    Job DescriptionJob DescriptionJob Purpose:A successful Slot Project Technician will be able to execute projects and tasks in a timely manner with the utmost accuracy.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following and other duties may be assigned as necessary:Install, relocate, convert and remove slot machines and associated equipment from Taverns,...


  • Las Vegas, United States Maverick Gaming, LLC Full time

    Job DescriptionJob DescriptionThe Slots Gaming Revenue Auditor leads the audit and compliance function for our Slot Department, working closely with the team to ensure smooth operation and compliance throughout the slots. This person will be directly responsible for managing and coordinating the auditing of daily transactions while ensuring operational...

  • Slot Tech

    19 hours ago


    Las Vegas, United States Station Casinos, Inc. Full time

    Slot Tech (Técnico en Tragamonedas) Description: Perform preventative and routing maintenance of all slot machines and related equipment. Move slot machines and handle installations, conversions and removals. Qualifications: Minimum age requirement is 21. Basic knowledge of electronics and math skills. Knowledge of Title 31. Must be able to obtain...

  • Slot Technician II

    21 hours ago


    Las Vegas, United States Golden Route Operations Full time

    City Las Vegas State NV Shift Varies Type of Shift Full Time Department Casino Slot Technician II Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Cleans, conducts assigned projects, maintains, repairs and overhauls all slot equipment to ensure optimal operation. Essential Functions: + Maintains and repairs slot...

  • the D Casino

    1 week ago


    Las Vegas, United States Circa Resort & Casino Full time

    the D Casino & HotelJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests...

  • the D Casino

    4 days ago


    Las Vegas, United States Circa Resort & Casino Full time

    the D Casino & HotelJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests...


  • North Las Vegas, United States Poker Palace Casino Full time

    Job DescriptionJob DescriptionSalary: $25-$28 DOEJOB DESCRIPTIONJOB TITLE:Slot MechanicREPORTS TO:Slot Manager, Casino Manager, General ManagerSUPERVISES:Floor PeopleJOB DESCRIPTION:Perform all maintenance, repairs and upgrades on gaming machines, validators, slot system and printers within your scope of knowledge and availability of parts.RESPONSIBILITIES:...

  • Boulder Slot Attendant

    19 hours ago


    Las Vegas, United States Golden Route Operations Full time

    City Las Vegas State NV Shift All Type of Shift Full Time Department Casino Boulder Slot Attendant Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Provide courteous and prompt guest service, change, jackpot, hopper/ticket voucher fill, ticket voucher redemption, and minor machine repairs when working on the floor....

  • Slot Technician

    3 weeks ago


    Las Vegas, United States Caesars Entertainment Corporation Full time

    Journeyman Technician with experiance working on gaming machines. JOB SUMMARY: Maintains, installs, converts and configures slot machines on assigned shift according to departmental plans. Participates in a team oriented environment. ESSENTIAL JOB FUNCTIONS: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow...


  • Las Vegas, United States Wynn Resorts Full time

    Company DescriptionJob DescriptionWynn Resorts seeks a dynamic Product Marketing Manager to join our team, focusing on new user acquisition and retention for our mobile app game, Wynn Slots. This vital role involves close collaboration with gaming operations and internal marketing teams to develop and implement effective digital and on-property marketing...