Slots Guest Services Representative

3 weeks ago


Las Vegas, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's.

STARTING PAY RATE: $18 plus tips

THE DAY-TO-DAY

  • Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042-S forms.
  • Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifyinggovernment issued guest ID, age and using property enrollment devices.
  • Assists guests needs for ay property or slot related questions they may have.
  • Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests arereceiving personalized service.
  • Make minor repairs to slot machines by clearing EZ-Pay ticket/bill jams, Bill Acceptor, ticket printer tilits, replacing ticketpaper.
  • Consistently smiles, makes eye contact and greets each guest.
  • Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
  • Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for aparticular type of machine or denomination.
  • Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental newsand events to answer guests' questions.
  • Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons toSupervisor and/or Security, as needed.
  • Complies with departmental and company policies and procedures including Title 31.

REQURIED

  • High School Diploma, GED or equivalent
  • Age 21+
  • Ability to work on-call

WHAT WILL MAKE YOU STANDOUT

  • 1+ Years of Prior experience as a Slot Guest Service Representative

THE IDEAL CANDIDATE

  • Ability to sit/stand for long periods
  • Possess math skills to make change with coin and currency
  • Professional appearance and demeanor
  • Able to effectively communicate in English, in both written and verbal forms
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today



  • Las Vegas, United States Circa Resort & Casino Full time

    Circa Resort & CasinoJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to...


  • Las Vegas, United States Circa Resort & Casino Full time

    Circa Resort & CasinoJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to...

  • the D Casino

    4 weeks ago


    Las Vegas, United States Circa Resort & Casino Full time

    the D Casino & HotelJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests...

  • the D Casino

    3 weeks ago


    Las Vegas, United States Circa Resort & Casino Full time

    the D Casino & HotelJOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests...


  • Las Vegas, United States Palms Casino Resort Full time

    Working closely with the Slot and Assistant Slot Shift Manager, the Gues Service Ambassador provides prompt service excellence to guests in the gaming area; expediting service calls, fixing minor machine errors, and keeping the gaming floor clean and organized. Additionally, the Guest Service Ambassador is responsible for verifying jackpots, expediting...

  • Slot Technician

    2 months ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob Description  JOB DESCRIPTION SUMMARY Responsible for providing front line support and maintenance of Gaming Equipment. The Slot Technician reports to the Lead Slot Technician or Slot Supervisor. The work environment is fast paced, demanding and requires the employee to be highly motivated and provide superior guest service at all...

  • Slot Technician

    2 weeks ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob Description  JOB DESCRIPTION SUMMARY Responsible for providing front line support and maintenance of Gaming Equipment. The Slot Technician reports to the Lead Slot Technician or Slot Supervisor. The work environment is fast paced, demanding and requires the employee to be highly motivated and provide superior guest service at all...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: In this supervisory role, you will be responsible for overseeing the Slot Service Technicians while coordinating with dispatch during their assigned shift with special...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: In this supervisory role, you will be responsible for overseeing the Slot Service Technicians while coordinating with dispatch during their assigned shift with special...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. POSITION OVERVIEW: A successful Assistant Slot Service Manager will be able to coordinate with management, dispatch, slot service technicians, drop team, security, vault, and various slot manufacturers to...


  • Las Vegas, United States Terrible Herbst, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. POSITION OVERVIEW: A successful Assistant Slot Service Manager will be able to coordinate with management, dispatch, slot service technicians, drop team, security, vault, and various slot manufacturers to...

  • Slot Attendant

    3 weeks ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionJoin our Team! Work for a company committed to providing exceptional guest experience with friendly services. Here at Tuscany Suites and Casino we continue being award-winning “The Best of Las Vegas” by building authentic connections with our guest and providing the best service. Job Summary:We are looking for a  Slot...

  • Slot Attendant

    2 weeks ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionJoin our Team! Work for a company committed to providing exceptional guest experience with friendly services. Here at Tuscany Suites and Casino we continue being award-winning “The Best of Las Vegas” by building authentic connections with our guest and providing the best service. Job Summary:We are looking for a  Slot...

  • Slot Attendant

    2 weeks ago


    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionJoin our Team! Work for a company committed to providing exceptional guest experience with friendly services. Here at Tuscany Suites and Casino we continue being award-winning “The Best of Las Vegas” by building authentic connections with our guest and providing the best service. Job Summary:We are looking for a  Slot...

  • Mechanic Slots

    3 weeks ago


    Las Vegas, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...

  • Mechanic Slots

    2 weeks ago


    Las Vegas, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...

  • Shift Manager

    2 weeks ago


    Las Vegas, United States Palms Casino Resort Full time

    Working closely with the Director of Slots and the Slot Operations Manager the Slot Shift Manager will play an important role by overseeing the Slot department's day to day operations. Core Job Responsibilities: Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and...

  • Shift Manager

    2 weeks ago


    Las Vegas, United States Palms Casino Resort Full time

    Working closely with the Director of Slots and the Slot Operations Manager the Slot Shift Manager will play an important role by overseeing the Slot department's day to day operations. Core Job Responsibilities: Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and...

  • slots floorperson

    3 weeks ago


    Las Vegas, Nevada, United States Boyd Gaming Full time

    Position Description: Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting...

  • Slot Technician

    1 month ago


    Las Vegas, United States Caesars Entertainment Corporation Full time

    Journeyman Technician with experiance working on gaming machines. JOB SUMMARY: Maintains, installs, converts and configures slot machines on assigned shift according to departmental plans. Participates in a team oriented environment. ESSENTIAL JOB FUNCTIONS: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow...