Technical Customer Service Agent

1 week ago

Louisville, United States Danfoss Full time

Technical Customer Service Agent

Requisition ID: 41313

Job Location(s):

Louisville, KY, USLouisville, KY, US

**Job Description**

Do you want to be a part of a company who build energy-efficient solutions that make cities cleaner and a company that can give you unique opportunities? Are you an experienced Customer Service Representative (CSR) with a technical background? Then you might be looking at your next job opportunity. At Danfoss in Louisville we have an immediate position open for a CSR. As the CSR you will have an important role in providing excellent Customer Service, provide product information, set up orders per Customer Request and resolve emerging problems that the customer might face with Lead Time and delivery performance. Your job functions will involve both Customer contact and data set up. You will have direct contact with Sales and/or Customers to set up orders and provide Lead Times for orders based on materials and capacity. You will set up the orders in the system and create Bill of Materials (BOM). You will have direct Customer contact according delivery accuracy and advise if any anticipated delays.

**Job Responsibilities**

+ Receive, review, and set up customer orders in the system, ensuring they are processed accurately and on time.

+ Collaborate closely with Sales and Production teams to align on order details, availability, and timelines.

+ Build and customize BOM (Bill of Materials) based on customer requirements.

+ Serve as the primary point of contact for customers, addressing questions related to order status, lead times, and anticipated delays.

+ Work with Production Planners and Sales when there are changes in customer requirements to maintain alignment.

+ Support sales by creating and managing forecasts based on customer orders.

+ Coordinate new projects to support the expansion of product offerings and customer solutions.

+ Develop and update standard operating procedures for order processing to ensure efficiency and customer satisfaction.

+ Maintain positive and professional interactions with all customers to enhance their experience and satisfaction.

**Background & Skills**

+ **Education** : Bachelor's degree in Engineering, Supply Chain, or a related technical field preferred.

+ **Experience** : 1-3 years in a manufacturing, order management, or customer service environment; experience with ERP systems (SAP or Axapta) is a plus.

+ **Project Management:** Ability to manage multiple priorities, coordinate with different teams, and track progress to ensure timely completion of customer orders

+ **Analytical Skills:** Strong analytical mindset with the ability to interpret data, identify trends, and make recommendations to improve order processing and customer satisfaction

+ **Attention to Detail:** Exceptional attention to detail and accuracy in order entry, documentation, and tracking to ensure the highest level of service

+ **Communication Skills:** Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.

+ **Technical Aptitude:** Demonstrated ability to work with complex IT systems and software, with a proactive approach to learning new digital tools relevant to order management and data processing.

**Employee Benefits**

We are excited to offer you the following benefits with your employment:

+ Bonus system

+ Paid vacation

+ Opportunity to join Employee Resource Groups

+ State of the art virtual work environment

+ Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

**Danfoss - Engineering Tomorrow**

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

**Nearest Major Market:** Louisville

  • Customer Service Representative

    1 week ago

    Louisville, United States Mike Shelton - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Louisville, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mike Shelton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    1 week ago

    Louisville, United States Mike Shelton - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in Louisville, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mike Shelton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    3 days ago

    Louisville, Kentucky, United States Danfoss LLC Full time

    Job DescriptionThe Technical Customer Service Agent will play a critical role in ensuring that customers receive exceptional support and service from Danfoss LLC. Key responsibilities will include receiving, reviewing, and setting up customer orders in the system, collaborating closely with sales and production teams to align on order details, availability,...

  • Customer Service Representative

    1 week ago

    Louisville, United States Josh Chase - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:   Establish customer...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jonathan Gray - State Farm Agent Full time

    *Seeking Bilingual Spanish Applicants*Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Technical Customer Service Agent

    2 weeks ago

    Louisville, United States Danfoss LLC Full time

    Job Description Do you want to be a part of a company who build energy-efficient solutions that make cities cleaner and a company that can give you unique opportunities? Are you an experienced Customer Service Representative (CSR) with a technical background? Then you might be looking at your next job opportunity. At Danfoss in Louisville we have an...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jonathan Gray - State Farm Agent Full time

    *Seeking Bilingual Spanish Applicants*Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Customer Service Representative

    4 weeks ago

    Louisville, United States Jeff Kleier - State Farm Agent Full time

    Responsive recruiter Benefits: Competitive salary Flexible schedule Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jeff Kleier - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail,...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jeff Kleier - State Farm Agent Full time

    Benefits:Competitive salaryFlexible schedulePaid time offROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jeff Kleier - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jeremy Graham - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jeremy Graham - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jeff Kleier - State Farm Agent Full time

    Benefits: Competitive salary Flexible schedule Paid time off ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jeff Kleier - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail,...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jeremy Graham - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jeremy Graham - State Farm Agent, you will generate the kind of exceptional client experiences that...

  • Customer Service Representative

    1 week ago

    Louisville, United States Jeff Kleier - State Farm Agent Full time

    Benefits: Flexible schedule Opportunity for advancement Paid time off ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Jeff Kleier - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...

  • Customer Service Representative

    1 week ago

    Louisville, United States Tracy Haus - State Farm Agent Full time

    Benefits:License reimbursement401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Tracy Haus - State Farm Agent, you will generate the kind of exceptional client experiences...

  • Customer Service Representative

    1 week ago

    Louisville, United States Tracy Haus - State Farm Agent Full time

    Benefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Tracy Haus - State...

  • Customer Service Specialist

    2 days ago

    Louisville, Kentucky, United States Jeremy Graham - State Farm Agent Full time

    Job DescriptionWe are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent Team, you will be responsible for providing exceptional client experiences, resolving customer inquiries, and anticipating the needs of our community members.About Us: Jeremy Graham -...

  • Customer Relations Representative

    1 week ago

    Louisville, United States Benjamin Gritton - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Relations Representative

    2 weeks ago

    Louisville, United States Jonathan Gray - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Customer Relations Representative

    1 week ago

    Louisville, United States Jonathan Gray - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:   Establish customer...

  • Customer Relations Representative

    4 weeks ago

    Louisville, United States Jeff Kleier - State Farm Agent Full time

    Responsive recruiter Benefits: Bonus based on performance Competitive salary Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Jeff Kleier - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...