Front Desk Manager

3 weeks ago


Burlington, United States Massage Envy Full time

Overview

The Front Desk Manager will supervise the front desk staff, manage all front-end duties, and provide excellent customer service to our guests. As the first face our clients see when they enter our location, you must be friendly, informative, welcoming, and be able to handle questions, complaints, and scheduling.

Supervisory Responsibilities:

* Serve as a role model and leader to the front desk team; showing exemplary customer service and promotion of the Wellness Program.
* Identifying areas opportunity in performance and recommend tools and sales training to optimize performance of front desk sales team.

Duties/Responsibilities:

* Provides leadership to the front desk team.
* Motivates and encourages team to ensure monthly sales goals are met.
* Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
* Provides excellent customer service by greeting guest upon arrival, scheduling services, answering phone calls, addressing client questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone.
* Promote total body care by educating clients on new and expanding services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
* Assist Member Outreach Coordinator with member retention through outreach via phone, letter, and email.
* Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
* Upholds all Massage Envy core values.
* Protects workplace culture by recognizing and supporting team goals, while building positive relationships with team members.
* Performs other duties as assigned.


  • Front Desk Manager

    4 weeks ago


    Burlington, North Carolina, United States Massage Envy Full time

    Overview: The Front Desk Manager will supervise the front desk staff, manage all front-end duties, and provide excellent customer service to our guests. As the first face our clients see when they enter our location, you must be friendly, informative, welcoming, and be able to handle questions, complaints, and scheduling. Supervisory Responsibilities:...

  • Front Desk Manager

    4 weeks ago


    Burlington, United States Aon Full time

    Front Desk Manager / Senior Administrator – Aon Insurance Managers (Burlington, Vermont) As part of an industry-leading team, we are looking to add a Front Desk Manager / Administrator to join our expanding Burlington VT Captives Accounting Team. You will help empower results for our clients by delivering innovative and effective solutions. This is a...


  • Burlington, United States ISI Elite Training Burlington Full time

    Job DescriptionJob Description  ARE YOU ENERGETIC AND OUTGOING?!DO YOU HAVE PREVIOUS SALES & CUSTOMER SERVICE EXPERIENCE?DO YOU HAVE GREAT PHONE SKILLS?ARE YOU PASSIONATE ABOUT FITNESS AND CHANGING LIVES?If this is you, we want to talk to you!    Front Desk AssociateA passionate, positive and detail oriented person that can talk to anyone A team player...


  • Burlington, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionBenefits:Commissions on salesEmployee discountsOpportunity for advancementTraining & developmentOverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries...


  • Burlington, United States Residence Inn- Burlington, MA Full time

    Job DescriptionJob Description**Sign on Bonus!!**Front Office Manager directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.FRONT OFFICE...


  • Burlington, United States Chittenden Dental Full time

    Patient Hours: Monday - Thursday: 8am - 4pm, you are expected to be prepared for morning huddle 7:45 and afternoon huddle 4:30We are a growing, fun and professional yet casual Dental Office with an immediate opening for a full-time Dental Patient Coordinator/Front Desk. We offer a friendly, caring work atmosphere, achievable bonuses and competitive pay and...

  • Practice Manager

    7 days ago


    Burlington, United States NHOMS MassOMS PLLC Full time

    Description: **Who We Are**: Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and...

  • Practice Manager

    5 days ago


    Burlington, United States NHOMS PLLC Full time

    Job DescriptionJob DescriptionDescription:Who We Are:Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our...


  • Burlington, United States RT Leonard Shelburne Full time

    Job DescriptionJob DescriptionDo you have a passion for bagels and a talent for managing front-of-house operations? Are you a natural leader with exceptional customer service skills? If you're looking for an exciting opportunity to lead a team and create memorable experiences for bagel enthusiasts, we have the perfect role for you!Position: Hands-On...

  • Guest Lead>

    1 week ago


    Burlington, United States Altar'd State Full time

    Altar'd State - SOSJ5200 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, restocking and recovery to maximize productivity; Consistently meet or exceed...


  • Burlington, United States Boys & Girls Club of Burlington Full time

    The Member Service Representative is responsible for maintaining the front desk while providing exceptional customer service to Club members, families and all people who come through our doors. Responsibilities also include maintaining data related to the registration of our Club members. Approximately 33% of time is spent maintaining the front desk area...

  • Front-End Developer

    11 hours ago


    Burlington, United States Petsapp Full time

    We are looking for a well rounded Front-End Developer (Senior or Mid-Level) to join our Product Development team. Our small team at Select consists of several talented full-stack developers, product managers and stakeholders who enjoy working together to build and grow our external ( brandhub ) and internal (Flow) applications. The tech stack consists of...

  • Sales Associate

    1 day ago


    Burlington, United States Elements Massage Full time

    Overview: Elements Therapeutic Massage Burlington is looking for a bright, outgoing, friendly individual to join our team as a Wellness Membership Advisor. Responsibilities include selling memberships to our wellness program, upselling services and gift cards, booking appointments, maintaining our clean and inviting studio, answering the phone professionally...

  • Sales Associate

    2 days ago


    Burlington, United States Elements Massage Full time

    Overview Elements Therapeutic Massage Burlington is looking for a bright, outgoing, friendly individual to join our team as a Wellness Advisor. Responsibilities include selling therapeutic massage services and memberships to our wellness program, booking appointments, maintaining our clean, inviting studio atmosphere and answering the phone...

  • Sales Associate

    2 days ago


    Burlington, United States Elements Massage Full time

    Overview:Elements Therapeutic Massage Burlington is looking for a bright, outgoing, friendly individual to join our team as a Wellness Membership Advisor. Responsibilities include selling memberships to our wellness program, upselling services and gift cards, booking appointments, maintaining our clean and inviting studio, answering the phone professionally...

  • Sales Associate

    2 days ago


    Burlington, United States Elements Massage Full time

    Overview Elements Therapeutic Massage Burlington is looking for a bright, outgoing, friendly individual to join our team as a Wellness Membership Advisor. Responsibilities include selling memberships to our wellness program, upselling services and gift cards, booking appointments, maintaining our clean and inviting studio, answering the phone professionally...

  • Guest Care Specialist

    4 weeks ago


    Burlington, United States Mr. Tire Auto Service Centers Full time

    Overview: We are seeking a detail-oriented and organized Care Specialist to join our team. As a Care Specialist, you will play a crucial role in providing administrative support and ensuring smooth operations in our office. This is an excellent opportunity for someone with strong office management skills and a passion for delivering exceptional customer...

  • Office Assistant

    7 days ago


    Burlington, United States Katzman Distribution Burlington Full time

    **Job Overview**: **Duties**: - Greet and assist visitors in a professional manner - Maintain office supplies inventory and place orders when needed - Perform data entry, filing, and organizing documents - Research and resolve inquires from customers, vendors, or team members. - Assist with scheduling appointments and meetings - Coordinate projects and...

  • Director Rooms

    1 day ago


    Burlington, United States Hilton Burlington Full time

    Job Summary: Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of...

  • Hotel Night Audit

    3 weeks ago


    Burlington, United States DoubleTree Hotel- Burlington, VT Full time

    Job DescriptionJob DescriptionNight Auditor assists guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations...