Night Audit Supervisor

2 weeks ago

Monterey, United States Portola Hotel & Spa Full time

JOB DESCRIPTION: The Night Audit Supervisor is responsible for supervising the night audit operations to ensure the maintenance of financial controls and compliance with hotel front office operating standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

* Welcome guests in a friendly, prompt and professional manner.
* Supervise the night audit/hotel associates; review and verify daily work.
* Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
* Control the Night Audit Bank.
* Review timecards on a daily basis and complete daily and weekly/semi-monthly payroll reports.
* Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner.
* Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.
* Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
* Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction
* Be aware of hotel occupancy and availability
* Performs all Guest Service Representative functions as required; may assist in booking room reservations; answering hotel phone calls and notifying guests of messages

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

* Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
* Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
* Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
* Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike.
* Must be able to maintain confidentiality of information.
* Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance.
* Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability.
* Have strong communication skills, written and verbal.
* Possess excellent technical, conceptual, and financial skills.
* Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent - Required

Some Accounting and/or Hospitality College Classes- Preferred

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

* Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment
* Detail oriented and comfortable working in a fast-paced environment
* Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:

1-year of Front Desk/Guest Service Experience - Required

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