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Front Desk Supervisor

4 months ago

Maitland, United States Aimbridge Hospitality Full time

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.

Responsibilities

QUALIFICATIONS:

* At least 1 to 2 years of progressive experience in a hotel or a related field preferred.
* Marriott experience helpful.
* Previous supervisory responsibility preferred.
* Must be able to convey information and ideas clearly.
* Must be able to work well in high pressure situations including ability to handle guest objections and disputes to satisfactory results.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data.

RESPONSIBILITIES:

* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Set the standard for guest relations at the Front Desk.
* Obtain all necessary information when taking room reservations.
* Monitor all V.I.P. and special guest requests.
* Review Front Office log and Trace File daily.
* Fully comprehend and execute all relevant phases of the front desk computer system.
* Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
* Be aware of all rates packages and promotions currently underway.
* Be familiar with all in-house groups.
* Be aware of all closed out and restricted dates.
* Follow and enforce all Aimbridge Hospitality hotel credit policies.
* Be able to perform all duties of Front Desk Agent.
* Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
* Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
* Have knowledge of and assist in all emergency procedures as required.
* Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
* Answer all guest inquiries in a timely and professional nature.
* Be involved in departmental meeting planning and execution.
* Help maintain productivity levels at or above budgeted standards.
* Perform any other duty as required by management.
* Assist in training of new hires and current associates on a regular basis.
* Attend meetings as required by management.

Property Details

Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.

Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.

Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.

Company Overview

Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan