Customer Service Representative

7 days ago


Placerville, United States Red Hawk Full time
DUTIES AND RESPONSIBILITIES

Provide excellent customer service. Example: If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.
  • Complete all shift duties as assigned.
  • All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
  • Follow company policies regarding cash control, proper safe operation.
  • Follow correct vendor check-in procedures.
  • Complete all end of shift paperwork.
  • Pay immediate attention to any spill or other hazardous condition.
  • Other duties may be assigned from time to time by the Store Manager.

QUALIFICATION REQUIREMENTS
  • Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
  • Pass all required training including alcohol, tobacco, UST and food handler testing.
  • Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
  • Sufficient visual acuity to check identification.
  • Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
  • Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.
  • Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.

Performance Indicators:
  • Cash variances.
  • Site standards.
  • Customer service.
  • Commitment to the store and team.


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