Customer Service Representative
3 days ago
El Dorado Disposal, a Waste Connections company, is looking for ahigh energyCustomer ServiceRepresentativeto join the team inPlacerville, CA
The schedule will beMonday-Friday 8:30am-5pm.Starting pay is $22.00 per hour.The pay range for this job category is $20.00 - $22.37 per hour.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
Work in a fast paced, cooperative, high call volume environment with very detailed expectations
Solicit sale of new or additional services.
Assist in other areas as needed
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is in acall center. Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting,typing, or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS:
2 years ofCustomer Serviceexperience in a high call volume atmosphere.
Ability to read, write, comprehend and communicate in English.
High school diploma or equivalent preferred.
Experience with MS Word, Excel, and Email preferred.Typingand 10-key skills are required.
Excellent organizational and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
To be considered for any of our current openings you must complete an application atwww.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to ‘Connect with Your Future‘.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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