Front Desk Clerk

3 weeks ago

Davis, United States The Chickasaw Nation Full time
We are currently looking for a Part Time 38 Front Desk Clerk to join our Treasure Valley Hotel Front Desk team located at the The Inn at Treasure Valley working .

Summary:
Responsible for processing guest reservations, registrations, payments, departures, and answering the switchboard ensuring our guests have a positive experience.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)
* Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned
* Prepares daily reports
* Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Provides accurate change for cash purchases
- Processes discounts, refunds, exchanges, coupons accurately
- Balances register/terminal and completes reports for receipts, cash balance
- May perform minor trouble shooting of POS
- Maintains accurate cash count and assume responsibility for any shortages at end of shift
- May be responsible to confirm POS pricing updates
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Proficiency in computer applications specific to role
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Customer service
* Fast-paced
* Computers, printers, phones
* Communications phone, computer
* Communications written, verbal
* Intent to sell, increase sales, excellent service
* Pass pre-employment drug test
* Use computer up to 75% of shift
* Operate normal office equipment
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 100% of shift
* Standing up to 75% of shift
* Walking up to 25% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift

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