Canaan Valley Front Desk Receptionist
6 days ago
The Inn at Canaan is looking for a dedicated and enthusiastic Night Audit Agent to join our team. As a Night Audit Agent, you will be responsible for delivering exceptional guest experiences, ensuring the front desk and accounting operations run smoothly, and maintaining a professional and hospitable demeanor.
About the Role:
This exciting opportunity allows you to join a growing property, with luxury suites and cabins being built on-site. You will be responsible for monitoring guest accounts, posting charges, reconciling charges through the night audit process, registering guests, computing bills, collecting payments, making reservations over the phone and online, operating the telephone switchboard, maintaining safekeeping and issuance of keys, and performing other duties as assigned.
Responsibilities:
- Deliver exceptional guest experiences
- Maintain a cheerful, outgoing, and happy demeanor
- Monitor guest accounts and post charges
- Reconcile guest charges through the night audit process
- Register guests and assign them a guest room
- Compute bills and collect payments from guests
- Make and confirm reservations over the phone and online
- Answer the phone and operate the telephone switchboard
- Maintain responsibility for safekeeping and issuance of keys
- Be informed of all events taking place at the hotel on a daily basis
- Greet and welcome all guests in a professional and hospitable manner
- Review accounts and charges with guests during the checkout process
- Issue room keys and help guests transport their luggage to their rooms
- Perform other duties as assigned
Requirements:
- Previous front desk experience preferred
- High School Diploma/GED
- Excellent verbal and written communication skills
- Adaptability
- Ability to stand/sit for 8 hours
- Ability to lift 30 lbs
- Ability to bend frequently during a shift
- Ability to read, write, understand, and speak English
- Ability to work 11 pm to 7 am
Benefits:
Opportunities for growth and development within the company.
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