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Front Desk Agent

4 months ago

Denver, United States DPM Denver LLC Full time
Hotel Teatro

Downtown Denver's original boutique hotel, where modern amenities meet historic charm.

Front Desk Agent - Hotel Teatro

Downtown Denver CO, 80202

FT - 19.00 an hour, Non-exempt

Front Desk Agent

Work With Us

At Hotel Teatro, we recognize that candidates for employment offer us a great deal more than the words on their resume. While your qualifications and past employment history are a part of our selection process, we place a great deal of emphasis on one's personality, initiative, creativity, and entrepreneurship. It's this that helps us to develop a successful culture from which our business can thrive. In turn, this unique environment can provide the platform for your personal and professional growth.

Our Hotel

Hotel Teatro's exemplary service in an ideal location, just walking distance from the city's top attractions. We have been consistently rated one of the top 4 hotels in Denver on TripAdvisor for over a year. With 110 rooms with unique meeting space located in the heart of the Theatre District. As an independently owned hotel, we passionately strive to be the best and create excellence experiences for our guests and colleagues.

Position Summary

We are a professional team focused on providing our guests with a memorable experience while staying at our property and in Denver. We aim to curate a stay that best fits our individual guests' needs that has led to loyal guests that continue to come back to Hotel Teatro throughout the years. We encourage critical thinking and creativity in our team members which, we believe empowers team members to go above and beyond expectations to provide a service unmatched by other hotels in Denver. From greeting guests to wishing them safe travels we expect our team members to be professional, organized and thorough in the completing all front desk responsibilities.

Responsibilities
  • Managing the front desk bank, recording transactions and handling documentation appropriately, advanced knowledge of Microsoft Office
  • Reviewing guest requests, preferences and purchased packages, fulfilling each one in a timely fashion while maintaining an attention to detail
  • Willing to go the extra mile to satisfy and improve guest experience
  • Staying familiar and up to date with billing guidelines to ensure payment is collected correctly from guests and third parties
  • Exhibiting open communication and positive attitude to all hotel departments to ensure guests needs are met, strong verbal and written skills with ability to multi-task in a fast-paced environment
  • Knowledgeable of surrounding restaurants and activities to recommend to guests, staying within Hotel Teatro standards, that meet our guests' expectations

Benefits
  • Medical, Dental and Vision Eligibility
  • 401k Match
  • Complimentary Parking
  • RTD EcoPass
  • Hotel and Restaurant Discounts

Education
  • High school diploma or vocational secretarial.

Experience
  • 3 years related experience and/or training.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED FOR POSITION: (specify whether required or preferred):

Area

Comments

Required:

Preferred:

Education:

High school diploma or equivalent

Previous Work Experience:

3 years related experience and/or training

Language Ability:

Command of the English language

Other: Attendance

Regular attendance in conformance with the standards set by Hotel Teatro. Employees with irregular attendance/tardiness will be subject to disciplinary action up to and including termination of employment.