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Configuration Technician

4 months ago

Dallas, United States Stealth Monitoring Full time

Duties & Responsibilities

* Assembly, installation, testing and troubleshooting of all client camera systems including equipment and peripherals to ensure functionality & quality
* Work closely with the Field Operations Manager/Inventory Manager to assist other work groups with meeting schedules through proper supply and allocation/reallocation of resources including staff, space and equipment to jobs and projects
* Troubleshoot hardware issues encountered during assembly, testing or during the configuration process
* Begins building & configuring field devices, networking equipment, NVR components & enclosures
* Labels all equipment for deployment
* Assembles and plugs in all equipment on burn-in station
* Hardware sent back to Warehouse for shipment/pick up

Qualifications

* High School or GED required. Additional formal training and certifications in related fields is a plus (Computer Technologies, Networking, IP Video)
* Basic understanding of network concepts and architectures; experience with networking and TCP/IP
* One year of experience in a help desk environment supporting network hardware
* Knowledge of DOS (telnet, tracert, ping, Ipconfig) and Windows
* Familiarity with warehouse practices - data input, inventory control, keeping a safe working environment, utilization, and optimization of space.
* Ability to work overtime, alternate shifts, evenings, weekends, holidays and be on call to meet customer requirements.
* Must have excellent oral and written communications skills for information exchange, reporting of stock levels, and discrepancies.
* To perform this job successfully, an individual should have knowledge of Microsoft operating systems and Microsoft Office (Excel, Outlook, Word) and have a working knowledge of computer hardware, electronics, networks, protocols, and standards.
* Strong organizational skills and detail-oriented
* Ability to multi-task with excellent time management skills
* Ability to adapt to changes in the work environment, learn new skills, manage competing demands, and deal with change, delays, or unexpected events.
* Strong conceptual and analytic skills with the ability to independently drive timely resolution of complex programming tasks.
* Strong team player
* Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully.
* Considers the ultimate impact of decisions and actions on internal and external customers; can effectively translate business needs to technology requirements.

Core Competencies

* Quality driven, high level of accuracy and eye for detail.
* Very good numerical skills.
* High level of service orientation.
* Strong inter-personal skills and ability to work well in a team.
* Ability to communicate with individuals on all levels.
* Capacity to work under pressure and with tight deadlines.
* Excellent time management skills to provide direction, prioritization, guidance, and performance feedback to reporting staff.
* Possesses effective analytical and problem-solving skills.
* Work in a fast-paced environment
* Possesses a strong working knowledge of business software such as Microsoft Office Suite, Salesforce.com, and NetSuite.

Working Conditions

* Office Setting
* Flexibility in work schedule may be required depending upon client needs

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.