Customer Service Representative II

3 weeks ago

Pineville, United States eTeam Inc. Full time
Customer Service Representative II
Onsite @ Pineville NC
Hours: 08:00 AM - 04:30 PM (30 min lunch)
Duration: 06+ Months
Pay Rate: $20/hr

Interview process:
first interview (teams./video interview) Behavioral questions.
second interview (teams/video interview) Interview to discuss role details.

For interviews managers are targeting to do interview from Dec 16th- Dec 23rd)
CommScope will be closed from Dec 25th- Jan 1st.

Job Description:
Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers needs.

Must Have:
Proficient with Keyboard (Typing)
ability to multitask
comfortable talking with customers

Good to Have:
Sales Experience
Microsoft Experience
SAGE experience

Day to Day:
Contractor will be doing Order Entry and managing ship dates and communicating with customers on any shipments or delays. Coordinating with sales and planning. Contractor will work with customer on returns and managing g incoming emails within their purchase order inbox.

Duties & Responsibilities
"Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
"Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company s systems and
processes and participating in the development of same.
"Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
"Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
"Assist in resolving customer disputes by preparing or assembling supporting documentation.
"Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external
customers, business partners, and sales organizations.
"Provide customers with product literature and documentation when necessary or appropriate.
"Report and manage daily sales/production reports and metrics.
"Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations
regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.
"Provide support and backup assistance to peers.
"Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
"Set customer expectations and priorities for the supply chain (not just expedites)
CommScope Job Description For Internal Use Only Page 2 of 3
"Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
"Perform other duties assigned and unassigned that are required by the needs of the business.
"Participate in ongoing product, process, and business skills training.
"Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.
"Support and participate in overall business development activities of the company.
"Develop, update, and improve communication methods and tools.

Education:
High School Degree Required
Bachelors Degree Preferred

Experience
2-4 years of Experience

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