Customer Service Representative

3 days ago

Pineville, United States Synectics Inc Full time
Job Description:
  • Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures.
  • Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials, and in general any aspect of meeting customers' needs.
  • Will be doing Order Entry and managing ship dates and communicating with customers on any shipments or delays.
  • Coordinating with sales and planning.
  • Will work with customer on returns and managing g incoming emails within their purchase order inbox.
  • Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
  • Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company's systems and processes and participating in the development of same.
  • Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
  • Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
  • Assist in resolving customer disputes by preparing or assembling supporting documentation.
  • Develop knowledge of Cable Exchange and relevant products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.
  • Provide customers with product literature and documentation when necessary or appropriate.
  • Report and manage daily sales/production reports and metrics.
  • Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks
  • Provide support and backup assistance to peers.
  • Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
  • Set customer expectations and priorities for the supply chain (not just expedites)
  • Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
  • Perform other duties assigned and unassigned that are required by the needs of the business.
  • Participate in ongoing product, process, and business skills training.
  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.
  • Support and participate in overall business development activities of the company.
  • Develop, update, and improve communication methods and tools.
  • Hours: 8am- 4:30pm

Qualifications :
  • High School Degree Required
  • Bachelors Degree Preferred
  • 2-4 years of Experience
  • Proficient with Keyboard (Typing)
  • Ability to multitask
  • Comfortable talking with customers
  • Sales Experience
  • Microsoft Experience
  • SAGE experience

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.

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