Radiology Support Coordinator

3 weeks ago

Wilmington, United States Nemours Foundation Full time

Radiology Support Coordinator position in Delaware Valley - prn rate applies- remote worker - must work ONE 10 hour shift per week Saturday OR Sunday 7am-5:30pm. This position supports Enterprise Radiology in DV, ORL and JAX

This position is responsible for facilitating and enhancing the working environment for the Radiologists and Department by improving workflow to increase efficiency and productivity. This role will be required to effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority and by following HIPAA organizational policies and guidelines. This role will also provide support for all aspects of customer service for the Radiology Department. The support coordinator will facilitate outside study reads by appropriately uploading studies to PACS and completing the order process, provide film digitization, CD creation to fulfill patient and healthcare provider requests, triage stat and routine imaging errors, resolve Epic errors, and manage multiple partner systems and troubleshoot images not crossing to our system. Additionally, the coordinator will facilitate downtime process with reconciling orders and assist in PACS support functions such as unlocking reports for radiologists, archiving studies, anonymization of scans, establishing connections and managing operations of image sharing with outside facilities

Essential Functions:

* READING ROOM: Provide support to Radiologists and Radiology customers, both internal and external, to enhance production workflow. Accurately relays complex imaging report information to appropriate customers. Reports critical results in an efficient and effective manner to expedite safe patient care. Provide customer with images, in film or CD format, as requested, ensuring all appropriate consents and form completion. Fulfill requests from healthcare providers for patient reports. Educate outside departments on how to retrieve outside imaging, place orders in the electronic medical record and push images from image sharing software.
* PACS SYSTEM SUPPORT AND DATA ENTRY: Proficiently utilize multiple, complex, IT and Radiology computer systems. Perform order entry, maintaining accurate demographic and clinical information. Manage historical images by requesting from offsite storage. Monitor system dashboard for critical result reports and facilitate doctor to doctor communication. Assist radiologists with unlocking reports. Monitor patient medical records error work queue. Manage partner hospital image sharing by utilizing multiple Imaging Informatics managed systems. Manage and maintain outside image sharing operations. Troubleshoot radiologist IT issues and place appropriate tickets or connect with the appropriate IT support staff. Staff and manage downtimes, manually push reports, associate downtime reports in dictation system to reconcile in electronic medical records, etc.
* PROBLEM SOLVING: Investigates and resolves customer requests, questions or problems. Contacts outside representatives to request information or assistance in resolving problem. Troubleshoot IT problems that Coordinator has access to resolve or escalate to PACS appropriately.
* LEADERSHIP I: Build positive relationships with colleagues. Coach and/or mentor peers, formally or informally. Provide constructive feedback to staff. Assist others in acquiring department specific knowledge, skills, and abilities
* SAFETY: Maintain safety programs within the department/division. Help develop, implement, monitor, and manage safety programs, policies, and procedures; including, but not limited to, those related to safety regulations and organizational policies. Evaluate procedures, facilities and equipment to identify unsafe conditions that need improvement. Ensure safety concerns are reported appropriately. Monitor emergency monitoring system, announcing and directing emergency personal to facilitate fast response.
* RESEARCH AND EDUCATION ASSISTANCE: De-identify images for research projects. Prepare conference room for scheduled conferences to include retrieving all requested images, preparing web conferences.
* CUSTOMER SERVICE - RELATIONSHIP MANAGEMENT: Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders. Respond to requests quickly and effectively. Identify and understand customer needs and expectations and meets them. Communicate any relevant information to clients, colleagues, and other key stakeholders.
* Inbound calls from providers and their supporting team.
* Knowledge of the Digitizing room procedures and the ability to burn CDs.
* Ability to place orders and download CDs efficiently.
* Ability to communicate effective with physicians and supporting team.
* Utilize resources appropriately such as: Internet and Intranet
* Responsible for participating in the departmental and hospital programs for Quality Improvement, identifying opportunities to impove services, making recommendations and implementing actions as appropriate and consistent with the goals of Nemours.
* Ensure Nemours Customer Service Standards are being practiced consistently.
* Adhere to all of Nemours Policy and Procedures and workflows including HIPAA guidelines
* Regular attendance is required. Must be able to work a flexible schedule, must have reliable transportation and must be able to work.
* Must have the ability to work well with others, acts as a team member. Ability to work independently and engage in critical thinking.
* Good Communication skills are required. In addition to accepting feedback, asking questions and active communication with counterparts and all departments.
* Other duties as assigned

Job Requirements:

* Associates degree preferred (High School Diploma Required)
* 1 year hospital experience preferred

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