FT Assistant Manager Customer Service

4 weeks ago

Harrisonburg, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 399465_external_USA-VA-Harrisonburg
Address: USA-VA-Harrisonburg-1021 Port Republic Rd
Store Code: Store 01565 Front End (7226291)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \

  • FT Assistant Manager Customer Service

    4 weeks ago

    Harrisonburg, United States Food Lion Full time

    A great career opportunityAhold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Harrisonburg, United States Food Lion Full time

    A great career opportunityAhold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Harrisonburg, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 399465_external_USA-VA-Harrisonburg Address: USA-VA-Harrisonburg-1021 Port Republic Rd Store Code: Store 01565 Front End (7226291) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Harrisonburg, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 405470_external_USA-VA-Harrisonburg Address: USA-VA-Harrisonburg-85 S Carlton St Store Code: Store 02617 Front End (7235084) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Harrisonburg, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Dining Services Manager

    2 weeks ago

    Harrisonburg, Virginia, United States Virginia Mennonite Retirement Community, Inc. Full time

    We are seeking a highly motivated and experienced leader to join our team as a Dining Services Manager at the Virginia Mennonite Retirement Community, Inc. This is an exciting opportunity to develop your skills and make a real difference in the lives of our residents.Key ResponsibilitiesAs a Dining Services Manager, you will be responsible for assisting and...

  • Customer Service Representative

    2 weeks ago

    Harrisonburg, Virginia, United States Southern States Full time

    About the RoleWe are seeking a highly skilled Customer Service and Retail Administrator to join our team at Southern States. As a key member of our organization, you will be responsible for providing exceptional customer service, processing orders, managing inventory, and performing various administrative tasks.ResponsibilitiesCustomer Service: Provide...

  • Customer Service Professional

    3 weeks ago

    Harrisonburg, Virginia, United States Southern States Full time

    Job Description:In this role, you will be responsible for providing exceptional customer service and support to our customers. As a Customer Service Professional, you will be the primary point of contact for customers, answering their questions, resolving issues, and ensuring their overall satisfaction with our products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Harrisonburg, Virginia, United States Southern States Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Southern States. As a key member of our office staff, you will be responsible for providing exceptional customer service, handling sales orders, and performing various administrative tasks.In this role, you will have the opportunity to work in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Harrisonburg, Virginia, United States Regal Entertainment Full time

    About the Role:This Team Member position is ideal for those who enjoy working in a fast-paced environment and providing excellent customer service. You will be responsible for operating POS systems, promoting premium viewing experiences, and ensuring tickets are sold in accordance with company policy.Responsibilities:Tear tickets, collect and deposit stubs,...

  • Customer Service Representative

    4 weeks ago

    Harrisonburg, United States Sentara Full time

    City/StateHarrisonburg, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule.Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to...

  • Customer Service Operations Manager

    3 weeks ago

    Harrisonburg, Virginia, United States Food Lion Full time

    About This OpportunityWe are seeking a highly skilled Customer Service Operations Manager to join our team at Food Lion. This is an excellent opportunity for a motivated individual to take on a leadership role and contribute to the success of our company.

  • Customer Service Representative

    2 weeks ago

    Harrisonburg, Virginia, United States Southern States Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Southern States. As a key member of our agronomy and retail support team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAssist Customers: Assist customers with inquiries regarding daily...

  • Customer Service Representative I

    4 weeks ago

    Harrisonburg, United States Sentara Health Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be...

  • Customer Service Representative

    7 months ago

    Harrisonburg, United States U-Haul Full time

    Location: 145 E Kaylor Park Dr, Harrisonburg, Virginia 22801 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative I

    3 weeks ago

    Harrisonburg, United States Sentara Health Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be...

  • Customer Service Associate

    2 weeks ago

    Harrisonburg, Louisiana, United States Family Dollar Full time

    As a Customer Service Associate at Family Dollar, you will play a key role in providing exceptional service to customers. Your primary responsibility will be to greet customers and assist them with the selection of merchandise. Additionally, you will be responsible for completing cash register transactions accurately and efficiently. If you have a passion...

  • Customer Service Coordinator

    2 weeks ago

    Harrisonburg, United States Kawneer Company, Inc. Full time

    Job DescriptionArconic is currently in search of a Customer Service Coordinator to join our Kawneer business in Harrisonburg, VA. Primary Purpose of the JobUnder the direction of the Sales Coordination Supervisor (CSC Supervisor), the Customer Service Coordinator (CSCs) receive a strong foundation in the terminology and processes for Customer Service,...

  • Customer Service Representative Position

    3 weeks ago

    Harrisonburg, Virginia, United States U-Haul Full time

    Company Overview:U-Haul, a leading provider of moving and self-storage solutions, is seeking a friendly and motivated Customer Service Representative. As part of our team, you will play a critical role in delivering exceptional customer service and ensuring that customers receive the support they need to complete their moves successfully.Estimated Salary:...

  • Customer Service Professional

    3 weeks ago

    Harrisonburg, Virginia, United States City of Harrisonburg Full time

    About the Job">The City of Harrisonburg is seeking a qualified Customer Service Professional to join our Public Utilities Department. In this role, you will be responsible for providing exceptional customer service to citizens and local businesses by assisting with utility billing-related calls and walk-in customers.Key Responsibilities:Receive and process...