Customer Service Representative
4 weeks ago
Contract Duration: 6 Months
Pay range: $23 - 25/hr
Work Type: Remote
Location: Marlborough, MA
Essential Duties and Responsibilities
- Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily nonstandard
- orders, including internal orders and government orders
- Manage store registration and inquiries
- Respond to customer inquiries via phone, fax, and email including making changes to existing orders, proof of delivery,
- order status, sales contact information, etc
- Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
- Assist with other projects or departmental tasks as assigned
- Work closely with internal customers on order status or inquiries
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
- Excellent multi-tasking and organizational skills
- Highly proficient in using a PC, the internet, and MS Office applications, especially Outlook
- Advanced attention to detail skills
- Experience being in a call queue, and entering purchase orders into an order management system
- Oracle experience preferred
- Demonstrates the ability to communicate clearly and concisely, both orally and in writing
- Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
- Positive, can-do attitude and the ability to work successfully in a team environment
- Flexibility with regard to schedule during quarter end or peak volume times is required
- Punctual, regular, and consistent attendance
Required Education:
- High School Diploma required, Associate or Bachelor's Degree preferred
Education
- HS Diploma required
- Associate or Bachelor’s degree preferred
Experience
- 1-2 years of previous Customer Service or call center experience in a fast-paced manufacturing setting is required.
Additional Job Details:
- This position would start at 8:30 - 5:30 EST for training. After trained, we would like them to move to 9:30 - 6:30 EST or 10 – 7 EST
- Shift Hours: This position would start at 8:30 - 5:30 EST for training. After trained, we would like them to move to 9:30 - 6:30 EST, or 10 – 7 EST
- Work Site: This position is full-time remote. Can be anywhere in the country, but must be available for training 8:30 am – 5:30 pm EST, and then the shift will be 9:30 - 6:30 EST or 10-7 EST
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Company
Innovative medical technology company empowering healthier lives. Focuses on women's health and well-being. Offers products to detect, diagnose, and treat illnesses earlier. Driven by talented employees and commitment to science-based solutions.
24-15953 #gttnonit #gttjobs
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