Customer Rep II, Laboratory

4 days ago

Rochester, United States University of Rochester Full time

POSITION SUMMARY:

Under the supervision of the Customer Support Supervisor and with specific direction from the Customer Support Lead, and with the ability to work independently as well as part of a team, serves as a customer service representative and technical resource for the Customer Support Department. Responsibilities include telephone (Call Center) coverage, report printing, faxing and communicating results, triaging orders for requisitions and supplies, and working closely with the courier department to ensure responsiveness. Provides professional, expeditious and high-quality customer service. Provides first level response to phone call issues by investigating and resolving problems internally and externally to the best of their ability. Works closely with Outreach Account Managers to ensure that customer expectations are met.

**SUPERVISION AND DIRECTION RECEIVED:**

Under supervision of the Customer Support Supervisor. Takes direction from the Customer Support Lead and instruction from the Customer Support Advanced Resource Representative.

**SUPERVISION AND DIRECTION EXCERCISED:**

None

**MACHINES AND EQUIPMENT USED:**

Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, fax machine, and the like. Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and various customer services software applications.

**JOB RESPONSIBILITIES** **:**

1. Serves as a member of the Call Center team. Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information (reference ranges, turnaround times and referral laboratory information), as well as general product or service information. Takes appropriate action as needed to meet the customer's request, including proper transfer of calls to other destinations as needed. Documents all calls electronically in the Call Tracking Tool. (35%)

2. Handles physician requests for additional testing by entering the request into the lab computer system and following up with the receipt of appropriate documentation. Calls/Faxes results to physicians as requested. (25%)

3. Investigates client complaints as a first level of response, understanding the ability to resolve the issue quickly versus passing to the second level. Initiates incident reports as needed, and reports Customer dissatisfaction to the appropriate supervisor or Account Manager. (10%)

4. Dispatches Courier Services as assigned. Includes knowledge of the courier dispatch software to cover specimen pick-ups, deliveries and supplies. (10%)

5. Performs required duties related to report delivery as assigned. Duties include the sorting and packaging of reports for courier delivery. (5%)

6. Performs required duties in the customer supply area as assigned. Assembles customer orders for delivery by the courier, scanning product in and out of the electronic inventory system. May intake supply deliveries using the electronic system if needed. (5%)

7. Dispatch of on call phlebotomist for STAT and after-hours specimen collections (5%)

8. Performs other responsibilities and projects as assigned. (5%)

**FUNCTIONAL REQUIREMENTS:**

1. Ability to maintain a friendly and courteous professional manner at all times.

2. Ability to interact effectively and professionally with co-workers and customers.

3. Excellent computer and organizational skills.

4. Ability to rotate shifts, weekends, and holidays as assigned.

**GENERAL REQUIREMENTS:**

1. Adheres to all departmental and organizational policies and procedures.

2. Demonstrates all aspects of Strong Commitment

**Knowledge & Experience**

+ Associate's degree and 1 year of clinical laboratory or medical experience required

+ Or equivalent combination of education and experience

+ Valid NYS driver's license upon hire required

**NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.**

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

**How To Apply**

All applicants must apply online.

_EOE Minorities/Females/Protected Veterans/Disabled_

**Pay Range**

Pay Range: $18.71 - $25.27 Hourly

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Apply for Job

+ Careers

+ Sign In

+ New User

**Location:** Strong Memorial Hospital
**Full/Part Time:** Full-Time
**Opening:**

  • Customer Rep II, Laboratory

    1 day ago

    Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...

  • Laboratory Referral Specialist

    2 weeks ago

    Rochester, New York, United States Mayo Clinic Full time

    Why Mayo ClinicMayo Clinic is a leading healthcare organization renowned for its exceptional patient care, innovative research, and commitment to excellence. As a Laboratory Referral Specialist, you will be part of a dedicated team that puts patients first, utilizing cutting-edge technology and evidence-based practices to deliver high-quality...

  • Entry Level Customer Service Rep

    1 week ago

    Rochester, United States Hustle Notice Biz Full time

    Entry Level Customer Service RepDepartment: Iris Comm LabEmployment Type: Full TimeLocation: Rochester, NYCompensation: $900 - $1,150 / weekDescriptionIris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually...

  • Entry Level Customer Service Rep

    2 weeks ago

    Rochester, United States Hustle Notice Biz Full time

    Entry Level Customer Service RepDepartment: Iris Comm Lab Employment Type: Full Time Location: Rochester, NY Compensation: $900 - $1,150 / week Description Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to...

  • Entry Level Customer Service Rep

    4 days ago

    Rochester, United States Hustle Notice Biz Full time

    Entry Level Customer Service RepDepartment: Iris Comm LabEmployment Type: Full TimeLocation: Rochester, NYCompensation: $900 - $1,150 / weekDescriptionIris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually...

  • Customer Service Rep II

    1 day ago

    Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...

  • Customer Service Rep II

    4 days ago

    Rochester, United States University of Rochester Full time

    Responsibilities **Summary:** Provides timely responses to customer inquiries by telephone, email or website, or in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Works within...

  • Scientific Engineer II

    2 weeks ago

    Rochester, New York, United States University of Rochester Full time

    **Job Title:** Laboratory Engineer IIAbout Us:The University of Rochester is a leading research institution with a strong commitment to advancing knowledge and improving lives. Our laboratory is a dynamic and collaborative environment where scientists and engineers work together to push the boundaries of innovation.Salary: $61,500 - $84,600 annually (based...

  • Hospitality Site Rep

    3 weeks ago

    Rochester, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionHospitality Site Rep -Representative, Client Svc IIUS-NY-RochesterJob ID: 32402Type: Full-Time# of Openings: 1Category: Customer Service/SupportNY-Rochester-ConstBrand-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the...

  • Customer Experience Specialist

    23 hours ago

    Rochester, Illinois, United States Domino's Pizza LLC Full time

    About the Role: We're looking for a talented individual to join our team as a Customer Service Rep. In this role, you'll be the face of Domino's, providing top-notch service to our customers.Key Responsibilities: Engage with customers, responding to their needs and concernsWork efficiently with our technology and Point of Sales System to take orders...

  • Medical Laboratory Specialist

    2 weeks ago

    Rochester, New York, United States KA Recruiting Inc. Full time

    Medical Laboratory Specialist OpportunityWe are seeking a highly skilled Medical Laboratory Specialist to join our team at KA Recruiting Inc. in the Rochester, New York area. This full-service laboratory is looking to add Medical Technologists or Medical Laboratory Technicians on multiple shifts.Key Responsibilities:Perform moderate and high complexity...

  • DSNP Medicare Sales Rep

    2 months ago

    Rochester, United States MVP Health Care Full time

    DSNP Medicare Sales RepRochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America Req #2252Tuesday, October 22, 2024At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a DSNP Medicare Sales Rep to join...

  • Chemist I/Chemist II

    2 weeks ago

    Rochester, United States Kelly Full time

    Job DescriptionChemist II or Chemist IJob Summary: We are looking for a skilled Chemist II or Chemist I to join our QC laboratory team. In this role, you will conduct chemical analyses of raw materials, in-process materials, stability, and finished products, as well as support process validation testing. Location: Rochester MIShift: Monday-Friday...

  • Customer Service Representative

    3 months ago

    Rochester, United States ResourceMFG Full time

    summary Now Hiring a Customer Service Rep in the Elgin area 1st shift: 8am-5pm Payrate Ranges: $20-24hr Job Duties: Responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries. Manage large amounts of incoming calls. Answer customer's questions about...

  • Dental Laboratory Manager

    2 months ago

    Rochester, United States Dental Metrics Maven Full time $90,000 - $130,000

    Job Title: Lab Manager Reports To: VP for Lab UPSTATE NYSalary: Range: $85,000 to $130,000 Full benefit package and 401KJob Summary: The Lab Manager oversees the daily operations of the dental laboratory, ensuring high-quality production of dental prosthetics and appliances. This role involves managing staff, ensuring compliance with industry standards,...

  • Customer service Representative-Funding

    17 hours ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative-Funding (Tier II) to be a part of our team based in Rochester, New York. Engaging in the Payroll Services industry, this role involves handling customer applications, maintaining precise customer records, and resolving customer inquiries. This opportunity offers a long-term...

  • Sales and Business Development Professional

    4 weeks ago

    Rochester Hills, Michigan, United States 23 year old Automotive Manufacturers Rep Agency Full time

    We are seeking a highly motivated and experienced Sales and Business Development Professional to join our team. This individual will be responsible for managing and growing a book of business with OEM and Tier X customers.Key ResponsibilitiesDevelop new business opportunities with current accounts through reliability, honesty, and integrity.Build strong...

  • Laboratory Technician

    2 weeks ago

    Rochester, United States Kelly Full time

    Job DescriptionKelly Science has immediate needs for a QC Laboratory Technician to join one of our growing clients in Rochester MI. This is a fully benefitted contract role including paid holidays, PTO, medical, vision and dental insurance available.Hourly Pay Rate: $23-$24Responsibilities:\tReceive manufacturing samples for QC and R&D testing.\tStore,...

  • Automotive Business Development Manager

    2 weeks ago

    Rochester Hills, Michigan, United States 23 year old Automotive Manufacturers Rep Agency Full time

    Estimated Salary: $120,000 - $180,000 per yearJob OverviewWe are a US subsidiary of an international manufacturers rep agency group. Our team creates profitable order books for clients, develops strategies to increase principal value, and leads innovation for competitive advantages.Key Responsibilities:New Business Development: Develop new business...

  • Sleep Technologist-Level II

    7 months ago

    Rochester, United States University of Rochester Full time

    POSITION SUMMARY: Performs a variety of sleep studies in order to diagnose the type and extent of sleep disorders, as directed by a physician. Collects and transmits biological specimens for analyses. Performs and records routine patient assessment. Scores sleep records and documents other test results. Calibrates and adjusts equipment, including...