Group & Transient Reservations Coordinator

4 weeks ago

Miami, United States Marriott International Full time

Job Number 24074557

Job Category Reservations

Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    **Additional Information** Free tolls, Free lunch, Free parking **Job Number** 24096854 **Job Category** Reservations **Location** The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott Full time

    Additional Information Free tolls, Free lunch, Free parking Job Number 24096854 Job Category Reservations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group & Transient Reservations Coordinator>

    1 month ago

    Miami, United States Marriott Full time

    Marriott Hotels - 455 Grand Bay Drive [Reservations Agent] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to...

  • Group and Transient Reservations Coordinator>

    2 weeks ago

    Miami, United States Marriott Full time

    Marriott Hotels - 455 Grand Bay Drive [Reservations Agent] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, Florida, 33149, Miami-Dade County, FL, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and...

  • Groups Reservations Coordinator

    1 week ago

    Miami, United States InterContinental Hotels Group PLC Full time

    As a Groups Reservations Coordinator, you will coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system. DUTIES AND RESPONSIBILITI Reservations, Coordinator, Reservation, Communications, Retail, Hotel

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott Full time

    Job Number 24095088 Job Category Reservations Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott Full time

    Job Number 24095088 Job Category Reservations Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott International, Inc Full time

    Job Number 24095088Job Category ReservationsLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott International, Inc Full time

    Job DescriptionJob Number 24095088Job Category ReservationsLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Group Reservations Coordinator

    4 weeks ago

    Miami Beach, Florida, 33140, Miami-Dade County, FL, United States Marriott International, Inc Full time

    Job Number 24095088Job Category ReservationsLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservation Coordinator

    3 weeks ago

    Miami, United States Maiz y Agave Cocina Mexicana Full time

    We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during office hours, ensuring an efficient and seamless...

  • Reservation Coordinator

    2 months ago

    Miami, United States Maiz y Agave Cocina Mexicana Full time

    Job DescriptionJob DescriptionJob Description:We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during...

  • Reservation Coordinator

    3 weeks ago

    Miami, United States Maiz y Agave Cocina Mexicana Full time

    Job DescriptionJob DescriptionJob Description:We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during...

  • Reservations Coordinator

    2 months ago

    Miami, United States Marriott Hotels & Resorts Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancel Reservations, Coordinator, Reservation, Retail, Hotel

  • Reservations

    3 weeks ago

    Miami, United States Riviera Dining Group Full time

    RDG Overview: Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing...