Reservation Coordinator

3 weeks ago

Miami, United States Maiz y Agave Cocina Mexicana Full time
Job DescriptionJob Description

Job Description:We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during office hours, ensuring an efficient and seamless experience for our guests.

Responsibilities:

  • Answer phone calls and emails promptly to handle reservations, changes, and cancellations.
  • Expertly navigate and manage reservations using OpenTable, maximizing seating capacity and dining room flow.
  • Provide guests with information about the restaurant, menu, and any current promotions or events.
  • Confirm upcoming reservations and manage waitlists during peak hours.
  • Coordinate with the hostess team and management to update on reservation statuses and special requests.
  • Maintain a detailed log of all reservation activities and guest preferences to enhance personalized service.
  • Train other staff members on the use of OpenTable and best practices in reservation management.
  • Assist in generating reports and analyzing reservation patterns to forecast volume and make necessary adjustments.

Qualifications:

  • Proven experience in a reservation handling role, preferably in a busy restaurant environment.
  • Extensive knowledge of OpenTable and its functionalities.
  • Excellent phone etiquette and strong written and verbal communication skills.
  • High organizational skills and the ability to manage multiple tasks simultaneously.
  • Strong customer service orientation and problem-solving abilities.
  • High school diploma required; further education in hospitality or related field is a plus.

Wednesday through Sunday 9am-5pm

  • Reservation Coordinator

    3 weeks ago

    Miami, United States Maiz y Agave Cocina Mexicana Full time

    We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during office hours, ensuring an efficient and seamless...

  • Reservation Coordinator

    2 months ago

    Miami, United States Maiz y Agave Cocina Mexicana Full time

    Job DescriptionJob DescriptionJob Description:We are looking for a dedicated Reservation Coordinator to join our team. This role is ideal for someone who excels in customer service and has in-depth experience with the OpenTable reservation system. The Reservation Coordinator will be responsible for managing all aspects of the reservation process during...

  • Reservations Coordinator

    2 months ago

    Miami, United States Marriott Hotels & Resorts Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancel Reservations, Coordinator, Reservation, Retail, Hotel

  • Reservations Coordinator

    2 months ago

    Miami Beach, United States Marriott Hotels & Resorts Full time

    Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administra Reservations, Coordinator, Administrative Specialist, Reservation

  • Reservations

    3 weeks ago

    Miami, United States Riviera Dining Group Full time

    RDG Overview: Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing...

  • Reservations

    3 weeks ago

    Miami, United States Riviera Dining Group Full time

    RDG Overview: Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing...

  • Reservations Coordinator

    4 weeks ago

    Bal Harbour - Miami Beach, United States The St. Regis Bal Harbour Resort Full time

    Job Number 24089355Job Category ReservationsLocation The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    **Additional Information** Free tolls, Free lunch, Free parking **Job Number** 24096854 **Job Category** Reservations **Location** The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Group & Transient Reservations Coordinator

    4 weeks ago

    Miami, United States Marriott International Full time

    Job Number 24074557 Job Category Reservations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott Full time

    Additional Information Free tolls, Free lunch, Free parking Job Number 24096854 Job Category Reservations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and...

  • Group & Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International Full time

    Job Number 24074557 Job Category Reservations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Groups Reservations Coordinator

    1 week ago

    Miami, United States InterContinental Hotels Group PLC Full time

    As a Groups Reservations Coordinator, you will coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system. DUTIES AND RESPONSIBILITI Reservations, Coordinator, Reservation, Communications, Retail, Hotel

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group and Transient Reservations Coordinator

    3 weeks ago

    Miami, United States Marriott International, Inc Full time

    Additional Information Free tolls, Free lunch, Free parkingJob Number 24096854Job Category ReservationsLocation The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and...

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott Full time

    Job Number 24095088 Job Category Reservations Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Group Reservations Coordinator

    3 weeks ago

    Miami Beach, United States Marriott Full time

    Job Number 24095088 Job Category Reservations Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservations Associate

    4 weeks ago

    Miami, United States Patricia and Phillip Frost Museum of Science Full time

    Job Title: Reservations Associate Department: Education Reports To: Field Trip and Outreach Coordinator SUMMARY The Reservations Associate will make field trip and educational programs reservations, answer inbound phone calls and web inquiries, and to provide superior customer service to all guests. The Reservations Associate must embrace and model...

  • Reservations Associate

    1 week ago

    Miami, United States Patricia and Phillip Frost Museum of Science Full time

    Job Title: Reservations Associate Department: Education Reports To: Field Trip and Outreach Coordinator SUMMARY The Reservations Associate will make field trip and educational programs reservations, answer inbound phone calls and web inquiries, and to provide superior customer service to all guests. The Reservations Associate must embrace and model...