Customer Experience Specialist

5 days ago


Middleton, United States IncredibleBank Full time
Category
Community Banking

Description

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member

This position reports to the Market Manager at our IncredibleBank branch location in Middleton, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own Duties and responsibilities may include:
  • Proactively greeting customers at the door, establishing a foundation for a positive interaction. Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand.
  • Gaining a basic understanding of bank products and services. Identifying opportunities to connect the customer with banking partners to grow a customer's entire financial relationship.
  • Utilizing banking software and systems to assist customers with their banking needs in branch, to include processing customer transactions such as deposits, loan payments, withdrawals, etc.
  • Verifying all check and deposit amounts are accurate. Following all endorsement procedures and verifying that appropriate information is collected (such as signatures) in support of the transaction. Ensuring all items are negotiable before processing the transaction.
  • Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy.
  • Completing debit card maintenance and reorders as it pertains to lost cards and fraud.
  • Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs, to include enrolling in e-statements, completing mobile deposits, and scheduling transfers.

This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

This position will work on-site at our IncredibleBank branch location in Middleton, WI.

About You

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join an innovative team, we'd be so excited to learn a little more about you and your interest in joining the team Our recommended and preferred qualifications are:
  • High school diploma or general education degree (GED) preferred.
  • Individuals seeking high school Youth Apprenticeship are encouraged to apply.
  • Customer service, cash handling, and/or retail experience desired.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?

Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621

Location
Middleton, WI

About the Organization
At IncredibleBank, we believe in our employees, our customers, and the impact we make in our communities. When your name is Incredible, it's a lot to live up to And we feel it.

Because of that, we continually look to raise the bar, expect more out of ourselves and each other, break out of "traditional banking," and make our mark in an industry that needs a good shake-up It's #HowWeIncredible

EOE Statement
IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

This position is currently accepting applications.

  • Middleton, Wisconsin, United States IncredibleBank Full time

    About the PositionWe are seeking a highly motivated individual to join our team as a Customer Experience Specialist. This role will be responsible for providing exceptional customer service and ensuring that customers have an incredible banking experience.Key Responsibilities:Proactively greet customers at the door and establish a positive interaction.Gain a...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    Role OverviewIncredibleBank is a dynamic and innovative institution that strives to provide exceptional customer experiences. As a Customer Experience Specialist, you will play a vital role in delivering this promise by working closely with customers, partners, and stakeholders to meet their financial needs.Key ResponsibilitiesGreet customers at the door and...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    **About IncredibleBank**IncredibleBank is a $1.9 billion-asset institution that has grown to 16 locations with customers in all 50 states. Our mission is to provide the best, simplest way for our customers across the country to do their banking.As a **Customer Experience Specialist**, you will play a vital role in helping us achieve this mission. Your...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    About the RoleIn IncredibleBank, we're seeking a talented Customer Experience Specialist to join our team. As a key member of our branch team, you'll play a crucial role in providing exceptional customer experiences that live up to our promise of ICE.This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role will be responsible for providing exceptional customer service, building strong relationships with customers, and driving business growth through strategic partnerships.The ideal candidate will have excellent...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    About IncredibleBankWe are a community bank that has been serving our customers since 1967. Our goal is to provide the best banking experience possible, and we're always looking for talented individuals to join our team.Job Description:This role will be based at our branch in Middleton, WI, and will involve working closely with customers to understand their...

  • Domino's Team Member

    2 weeks ago


    Middleton, Wisconsin, United States Domino's Pizza LLC Full time

    About the RoleThis is an exciting opportunity for someone who enjoys interacting with people to provide excellent customer service skills in a fast-paced environment.


  • Middleton, Wisconsin, United States IncredibleBank Full time

    **Experience the Difference with IncredibleBank**We're a community-focused bank that puts our customers at the heart of everything we do. As a **Customer Experience Specialist**, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.The estimated annual salary for this position is approximately **$38,000-$58,000**...


  • Middleton, United States Zimbrick Automotive Full time

    You will play a major role in how our customers feel about their experience at our dealership. We are known for providing outstanding customer service and are looking for someone who shares our passion for helping others. As the last person a customer interacts with, you have the opportunity to help us earn customers for life by leaving a positive lasting...


  • Middleton, United States Zamzows Full time

    Summary/Objective The sales associate embodies Zamzow's mission to provide "service beyond customer expectations" by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. Sales Associates work to determine...


  • Middleton, Wisconsin, United States Which Wich Superior Sandwiches Full time

    **Job Description:** As a Retail Sales Associate at Which Wich Superior Sandwiches, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary responsibilities will include: Key Responsibilities:Engaging with customers to understand their needs and preferencesTaking orders and processing payments...


  • Middleton, Wisconsin, United States Goodwill Industries of South Central Wisconsin Full time

    Cashier Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Cashier in Middleton. As a Cashier, you will be responsible for operating the cash register, providing excellent customer service, and maintaining a well-organized sales floor.Key Responsibilities:Operate the cash register accurately and...

  • Parts Specialist

    3 months ago


    Middleton, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 6209 Century Ave [Sales Associate / Team Member] As a Parts Specialist at O'Reilly Automotive, you'll: Deliver excellent customer service and ensure a positive customer experience; Support management in the accomplishment of assigned tasks; Maintain inventory control and store appearance; Demonstrate knowledge and passion for automotive...


  • Middleton, Wisconsin, United States Knitwell Group Full time

    A Career in Customer ServiceAt Knitwell Group, we're dedicated to delivering exceptional customer experiences through our Sales Associates. As a member of our team, you'll have the opportunity to develop your skills and expertise in customer service, retail sales, and teamwork.We're seeking enthusiastic and motivated individuals who are passionate about...


  • Middleton, Massachusetts, United States H2O Care Full time

    Job OverviewH2O Care is seeking an experienced Customer Service Representative to join our team in Middleton, MA. This full-time role involves providing exceptional customer service, communicating with technicians, and scheduling appointments.Key ResponsibilitiesProcess work orders, customer payments, and invoices efficientlyCommunicate with technicians...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    As a Customer Experience Specialist at IncredibleBank, you will play a critical role in delivering exceptional customer service and driving business growth. We are seeking a highly motivated and customer-focused individual who is passionate about building strong relationships with customers and identifying opportunities to grow their financial relationship...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    **Welcome to IncredibleBank**We're a national online community bank that's passionate about delivering exceptional customer experiences. As a **Customer Experience Specialist**, you'll play a key role in making this happen.The estimated annual salary for this position is around **$45,000-$65,000** depending on your skills and experience.About the Role:You'll...


  • Middleton, Wisconsin, United States IncredibleBank Full time

    As a Customer Experience Specialist at IncredibleBank, you'll have the opportunity to work in a dynamic and supportive environment where you can grow and develop your skills. We're looking for someone who is passionate about delivering exceptional customer experiences and is committed to excellence.This is a regular full-time, hourly non-exempt position,...


  • Middleton, Idaho, United States Family Dollar Full time

    About Us: At Family Dollar, we strive to deliver a seamless shopping experience for our customers. Our dedicated team members are passionate about providing top-notch service and ensuring every visit is enjoyable.Job Overview: The Sales Floor Support Specialist is responsible for enhancing the shopping experience by providing attentive customer service,...


  • Middleton, Massachusetts, United States Publishers Circulation Fulfillment Full time

    About the RoleWe are seeking a highly motivated individual to join our team as a lead generation specialist. In this role, you will be responsible for creating and implementing plans to attract new customers and expand our current client base.