Customer Experience Professional

1 week ago


Middleton, Wisconsin, United States IncredibleBank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role will be responsible for providing exceptional customer service, building strong relationships with customers, and driving business growth through strategic partnerships.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is required, with prior customer service or cash handling experience preferred.

Our company culture values employee growth and development, offering opportunities for training and advancement. As a valued member of our team, you will enjoy a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits and bonuses.

Job Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with customers, identifying opportunities to grow their financial relationship with IncredibleBank.
  • Work collaboratively with colleagues to achieve business goals and objectives.
  • Utilize banking software and systems to assist customers with their banking needs, including processing transactions and answering questions.

Benefits:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience.
  • Excellent benefits package, including medical, dental, and vision coverage.
  • Generous paid time off, including vacation and sick leave.
  • Opportunities for training and advancement.

About Our Company

IncredibleBank is a leading online community bank, committed to providing exceptional customer service and innovative financial solutions. With 16 branch locations across the country, we offer a wide range of products and services to meet the diverse needs of our customers. Our company culture values employee growth and development, offering opportunities for training and advancement.

We strive to stay on the leading edge of banking technology, using cutting-edge tools and resources to provide the best possible experience for our customers. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply.



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