Receptionist Clinic

3 weeks ago

Little Rock, United States EngageMED Inc Full time
Job Type

Full-time

Description

I. Job Summary / Job Purpose

Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

II. Key Responsibilities
  • Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
  • Answer phone calls and direct them appropriately.
  • Schedule appointments according to office guideline.
  • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
  • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  • Prepare charts for patient appointments making sure all necessary information is complete.
  • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
  • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
  • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
  • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
  • Perform other duties as assigned.

III. EngageMED Core Expectations

At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
  • Honoring and caring for the dignity of all persons in mind, body, and spirit
  • Ensuring the highest quality of care for those we serve
  • Working together as a team to achieve our goals
  • Improving continuously by listening, and asking for and responding to feedback
  • Seeking new and better ways to meet the needs of those we serve
  • Using our resources wisely
  • Understanding how each of our roles contributes to the success of CHI.

IV. Core Job Competencies

Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:
  • Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
  • Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
  • Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
  • Learning and Growth: has a commitment to continuous professional and organizational learning
  • Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Requirements

V. Job Requirements / Qualifications

a. Education / Accreditation / Licensure (required & preferred):
  • High school diploma or equivalent required.

b. Experience (required and preferred):
  • 0 1 year healthcare experience preferred.

VI. Disclaimers
  • This job description reflects EngageMEDs assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
  • Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.

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